Top critical review
149 people found this helpful
I got a fake one. What's up with that?
on October 28, 2015
I read the reviews here about people getting fake Cricket brushes but never thought I would be one of those people but I was! I received my 2" brush and it looked fine. After a few hours. I remembered to look at the handle as I saw photos here of real vs fake brush handles and sure enough, mine said "antibacterial" on the handle not antimicrobial as stated. It also said Centrix,not Cricket on the handle. I asked a rep for Cricket/Technique if my brush was authentic and she said that it should say antimicrobial on the handle and that she believed that my brush was not authentic. Sheeeesh! Amazon was great in dealing with the issue quickly and to my satisfaction but it's pretty upsetting to order something and get a knock off. I attached photos so you can see what my handle said. If yours says the same, it is not an authentic Cricket brush according to the Cricket rep I spoke to. Buyer beware!
UPDATE: May 14, 2016: I received an email from someone who says that this brush is the real deal, just older stock. He commented twice above as well so you can read his comments. I am going by what the Cricket rep told me personally. I suggest that you get in touch with Cricket if you get a brush like mine to be sure it is just the old markings and not counterfeit. I really don't know what to think but I am updating to say that I am not sure at this point whether I got an old brush with old markings or a fake. Clearly the person who emailed me feels strongly that I am misleading people about the brush's authenticity. I would not do that. I went and am going by what I was personally told by a rep. I guess you will have to do a little digging and questioning if you get a brush like mine. I received a refund and have no desire to order another one at this point.