- Paperback: 227 pages
- Publisher: HarperBusiness; Revised edition (August 2006)
- Language: English
- ISBN-10: 0060517123
- ISBN-13: 978-0060517120
- Product Dimensions: 5.4 x 0.6 x 8 inches
- Shipping Weight: 7 ounces
- Average Customer Review: 101 customer reviews
- Amazon Best Sellers Rank: #232,656 in Books (See Top 100 in Books)
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Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers Paperback – July 25, 2006
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About the Author
Geoffrey A. Moore is the author of Escape Velocity, Inside the Tornado, and Living on the Fault Line.
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If you work at a growing startup, even if you're not on the marketing side, you owe it to yourself to read this.
This blue print begins by segmenting customers into groups with different needs and goals (innovators, early adopters, early majority, late majority and laggards). These groups do not form a continuous spectrum. Indeed, there are gaps that exist that any company looking to succeed needs to understand and bridge. Once the company identifies the highly specific target segment within a mainstream marketplace, they then proceed to understanding their compelling reasons to buy. Then they must build around the notion of a "whole product" with the aid of partners as required to make that a reality. To further help the customer, the company must clearly define their competition and how they position themselves with respect to them. Finally comes selecting a distribution channel and ensuring that the sales force is empowered to deliver the required results.
From my perspective, this book helps any IT executive understand how to better work with technology vendors. In addition to helping them identify the ones that are indeed there to stay and grow. It also pushes IT executives to make fundamental decisions on where in the consumer spectrum they want to position themselves based on their needs and the risks that they are willing to undertake.
In all a very good and informative read. Despite it being originally written in the 90s the fundamentals of the blueprint still hold true. This is a true bible in the field of technology marketing. On the critiquing side, I would say that this book could have been written in a more concise fashion. It seemed slow at times, when reading it. Also, it would have been great to see updated examples of the principles described which would make it easier to reflect upon from a more recent perspective.
It doesn't matter. It's still amazing.
This book is a classic for a reason. Well-written, organized simply, very easy to follow and understand, and contains a mountain of experience and insight, all boiled down into something anyone can digest.
I read this book over a few 1-hour flights, and afterward I went back through it and made notes. I was able to apply some lessons to a real-life plan immediately after reading.
If I had read this book ten years earlier I would be much wealthier than I am today. The book is packed with examples, strategies, tactics and marketing insights which are not easily sumarized in a brief review. It is a pleasure to read and will withstand several re-readings. I highly recommend it to any businessperson, engineer, entrepreneur or investor.