- Paperback: 304 pages
- Publisher: McGraw-Hill Education; 2 edition (June 14, 2013)
- Language: English
- ISBN-10: 9780071829311
- ISBN-13: 978-0071829311
- ASIN: 0071829318
- Product Dimensions: 6 x 0.6 x 8.9 inches
- Shipping Weight: 12.8 ounces (View shipping rates and policies)
- Average Customer Review: 205 customer reviews
- Amazon Best Sellers Rank: #7,000 in Books (See Top 100 in Books)
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) Paperback – June 14, 2013
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"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level."-- KEN BLANCHARD, coauthor of The One Minute Manager®
"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford
"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, anchor and producer
From the Author
Note: This is an UPDATED SECOND EDITION to the book previously titled Crucial Confrontations.
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I expected something new, LOL.
I wasn't offended though because the book is so good.
It made an excellent gift.
This is the best book I've read on accountability discussions.
The "FeedBack Script", podcast by Manager Tools and an old book, "Analyzing Performance Problems", by Mager and Piper are excellent companions to this book. Also S.Covey Sr.'s, discussion about managing by agreement in the 7 Habits really cements one of the hardest things to do when working with people, holding, ONE ANOTHER accountable.
The books offers the tools, yet it's up to the reader to practice. No matter the difficulty, it is well worth the effort.
Good read overall. I would recommend.