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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) Paperback – June 14, 2013
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Paperback. Pub Date :2013-01-01 Pages: 336 Language: English Publisher: McGraw-Hill Education In this UPDATED SECOND EDITION (first edition titled Crucial Confrontations). youll learn how to hold anyone accountable. master performance discussions. and get results . Behind the problems that routinely plague our organizations and families. youll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule. coworkers miss a deadline. friends fail to live up to commitments (or just plain behave badly ). and nobody says a word Nobody holds anyone accountable With repeated infractions. individuals become increasingly upset until they finally do speak their minds. but they do so poorly -.. often creating whole new sets of problems.Research proves that mishandled disappointments arent just morale killers. theyre institution killers - dimi...
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I expected something new, LOL.
I wasn't offended though because the book is so good.
It made an excellent gift.
This is the best book I've read on accountability discussions.
The "FeedBack Script", podcast by Manager Tools and an old book, "Analyzing Performance Problems", by Mager and Piper are excellent companions to this book. Also S.Covey Sr.'s, discussion about managing by agreement in the 7 Habits really cements one of the hardest things to do when working with people, holding, ONE ANOTHER accountable.
The books offers the tools, yet it's up to the reader to practice. No matter the difficulty, it is well worth the effort.