As a business we order SSDs by the stack, typically 10 at a time, multiple times a month. One of the drives we used on a customer's computer was defective and we went to Crucial's website to start an RMA ticket. Once there, we found their RMA would only process if you had a "Material Number".... A number that didn't appear on the drive, but ONLY in a specific location near the UPC on the packaging.... Packaging that SSDs ordered from amazon doesn't have...
Serial number? Doesn't work, Part number? Doesn't work. Model number? Nope. Name? Nuh uh. Material number ONLY. And IF YOU ORDER FROM AMAZON YOU WILL NOT GET PACKAGING THAT HAS A MATERIAL NUMBER.
So I clicked the "Terms and Conditions" link... Page 404...
So I clicked the "Contact Customer Service" link... page 404... ARE YOU KIDDING ME?!
So since I couldn't use their automatic form I just opened a live chat with an agent... who then began to interrogate me on "how do I KNOW it's bad?" "What steps did I take to try and fix it myself".... I RUN a computer repair business and even after answering all of his questions, that wasn't good enough. Like... he was trying to get me to say that I couldn't be sure my tests weren't lying to me or something. again.... I. Do. This. For. A. Living!
After THIRTY minutes of getting the runaround on what tests I ran and how ridiculous all this was in the first place I ended the conversation and refunded through amazon instead.
My company will now order all our SSDs exclusively from another brand from now on. Because they refused to RMA a single drive they literally lost hundreds upon hundreds of sales.
So be warned. If >I< a professional IT technician can't satisfy them that I know when an SSD is bad, I hold little hope that the average consumer will experience anything more then a nightmare runaround attempting to get this shady company to honor their warranty.
| Memory Speed | 1 |
|---|---|
| Hard Drive | Solid State Hard Drive |
