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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior Paperback – August 26, 2004

4.5 out of 5 stars 152 customer reviews

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Product details

  • Paperback: 284 pages
  • Publisher: McGraw-Hill; 1st edition (August 26, 2004)
  • Language: English
  • ISBN-10: 0071446524
  • ISBN-13: 978-0071446525
  • Product Dimensions: 6 x 0.7 x 8.9 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars 152 customer reviews
  • Amazon Best Sellers Rank: #30,019 in Books (See Top 100 in Books)
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