- Publisher: by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler (July 12, 2009)
- ASIN: B004H7422O
- Product Dimensions: 8.9 x 5.9 x 0.7 inches
- Shipping Weight: 12 ounces
- Average Customer Review: 4.5 out of 5 stars See all reviews (1,117 customer reviews)
- Amazon Best Sellers Rank: #1,914,082 in Books (See Top 100 in Books)
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Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Paperback – July 12, 2009
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Top Customer Reviews
I started reading Crucial Conversations and using the tools as well as I could, while watching our mediator model them. I stopped participating in the accuse/counter-accuse game, and focused on bringing information to the table, while I used the crucial conversation tools to keep our discussions productive.
The book starts out with a self-assessment to determine your own communications strengths and weaknesses.
My biggest faux-pas with my husband was to cause Respect violations. The CC tools gave me a usable set of actions to take to set things back on track:
* Apologize (I'm sorry if that sounded disrespectful.)
* Contrast (I don't want to make you out to be the bad guy, I'm just concerned that I won't have any funds left to cover the emergencies.)
- Commit to seek mutual purpose (I'll stay in this process as long as it takes for us to reach agreement.)
- Recognize the purpose behind his strategy (It's understandable that you're unhappy with our situation and that you're trying to do something to feel better.)
- Invent a mutual purpose (I want us both to be happy and secure after the divorce.)
- Brainstorm new strategies (Maybe we can just focus on the numbers for now, and put off worrying about how we're going to divide things until later.Read more ›
The main technique the authors teach is the talent of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant information from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people try hard to ensure that all ideas find their way into the forum; and as this "pool of shared meaning" grows, it helps people by exposing them to more accurate and relevant information so they can make better decisions.
In this, the 2nd edition, the book ads access to new material including a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes.Read more ›
The book addresses a topic that is largely misunderstood and vastly underestimated: high stakes dialogue. The authors define crucial conversations as those where 1) stakes are high, 2) opinions vary, and 3) emotions run strong, or in other words, much of both our professional and personal lives. We're all involved in crucial conversations at home and at work but most of us are not very aware of the interpersonal dynamics at play and/or we're unskilled in how to respond differently. The book helps the reader first understand the principles involved in "crucial conversations" but then also helps the reader develop real skills and abilities to choose or change their communication patterns. The end result is remarkable. The book's impact is a much bigger idea than simple communication--it's all about effective human interaction and getting results with and through people.
The book is highly readable, extremely engaging and actually quite fun. It is filled with illustrations and stories from all walks of life: business examples, personal examples and family examples. The fact that the principles and skills the authors teach can be applied in all dimensions of life--work, home, personal--is very appealing to me and made the book extremely helpful on many fronts.Read more ›
Most Recent Customer Reviews
Book was recommended by my professor and I'm glad I purchased it. Lots of information I can use as a special ed teacher. Would highly recommend it.Published 9 hours ago by Eloopat
I bought a few leadership books, Mindset, Leadership and Sefl-deception, 5 Dysfunctional teams, and this book. This book is by far the worst. The ideas are great but not unusual. Read morePublished 7 days ago by Jenhau Chen
Excellent book for anyone who works with people. That essentially means everyone. Conflict is bound to occur. Read morePublished 8 days ago by AFolgert
Great book. Very practical information that seems fundamental when you read it but yet people rarely do it.Published 9 days ago by Eagleputt
In "contrasting" rather than apologizing, Patterson uses an example of calling Jotham "Honey"? Unbelievable. Read morePublished 11 days ago by Love4books