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Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition Audio CD – Abridged, August 1, 2013

by Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author),

4.6 12,077 ratings

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There is a newer edition of this item:

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
$25.99
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The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world…. This book deserves to take its place as one of the key thought leadership contributions of our time.” ―From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” ―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive

Length

4
Pages
Language

EN
English
Publisher

Brilliance Audio
Publication date

2013
August 1
Dimensions

5.0 x 0.5 x 5.5
inches
ISBN-10

1469266822
ISBN-13

978-1469266824
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Product details

Publisher ‏ : ‎ Brilliance Audio; Abridged edition (August 1, 2013)
Language ‏ : ‎ English
Audio CD ‏ : ‎ 4 pages
ISBN-10 ‏ : ‎ 1469266822
ISBN-13 ‏ : ‎ 978-1469266824
Item Weight ‏ : ‎ 3.2 ounces
Dimensions ‏ : ‎ 5 x 0.5 x 5.5 inches

Best Sellers Rank: #825,749 in Books (See Top 100 in Books)
- #2,483 in Communication Skills
- #2,871 in Books on CD

Customer Reviews:
4.6 12,077 ratings

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Joseph Grenny
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Joseph Grenny: The Social Scientist for Business Performance
Joseph Grenny is a New York Times bestselling author, acclaimed keynote speaker, and leading social scientist for business performance. For thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500 and nearly half of the Forbes 1000.
Dynamic Keynote Speaker
Joseph has shared the stage with Jack Welch, Colin Powell, Jim Collins, Daniel Pink, Patrick Lencioni, and Brene Brown at some of the world’s premier leadership conferences and organizations including:
• HSM World Business Forum
• Willow Creek Global Leadership Summit
• American Society of Training and Development
• NASA
• American Bankers Association
Bestselling Author
Joseph is the coauthor of four immediate New York Times bestsellers with more than six million copies in print: Crucial Conversations, Crucial Influence (formerly published as Influencer), Crucial Accountability, and Change Anything.
He has contributed regularly to BusinessWeek and Forbes; appeared on The Today Show, CNN, Bloomberg, and Fox Business News; and been cited in the Wall Street Journal, New York Times, USA Today, Los Angeles Times, and Washington Post.
Business Social Scientist
For the past thirty years, Joseph has conducted social science research to help leaders and organizations achieve new levels of performance. Specifically, he has focused on human behavior—the underlying written and unwritten rules that shape what employees do every day.
A protégé of Albert Bandura, Joseph’s internationally published research led to the development of his four books and four award-winning courses of the same titles. These tools have helped more than one million people and 300 of the Fortune 500 companies change human behavior.
Joseph was named an Ernst & Young Entrepreneur of the Year for his work in founding corporate training and leadership development company VitalSmarts, which has been ranked nine times by Inc. as one of the fastest-growing companies in America.
www.josephgrenny.com
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Kerry Patterson
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suhaib

must read

Reviewed in the United States on September 17, 2023

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This book is not about professional or personal development. This book is for you to develop as a human being and manage and handle the toughest conversations that you are sure to encounter in your home as well as work life. Each and every page of this book will talk to you.

One person found this helpful

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BuyeRM

This book helped me.

Reviewed in the United States on July 19, 2018

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I ordered this book because it seemed useful and I could see one of my friends behaving differently. I bought this in mind that a big storm was coming. I have made mistakes during emotionally charged conversations/arguments before and didn't want to go down the same path again. Not too soon after I purchased it, that friend brought the storm.

I took my time to read this and skim over it again before I entered the conversation because I didn't want to go in feeling attacked, defensive, or angry. I wanted to know how I could handle things. I didn't want to talk and head into a storm in the first place, but reading this book helped me feel less apprehensive about talking. I didn't want to go in ready to fight, I took my time talking on my own terms because I didn't want to lose my friend while feeling hot-headed. I explained my intentions on why I took long to not give off the impression that I didn't care.

The book took me about 6 hours to read but I didn't really count. I flagged many pages to the point when I almost ran out of flags. There were very few parts I skipped towards the end (of examples/possible scenarios that I didn't think related to me), but most of the book seemed very relevant. The many examples helped. I think as a reader it helps to take written/typed notes of your own as you go, but I did not take much (I will though).

When I felt I was ready to talk, I went in. I tried utilizing what I remembered. I did look at the smaller details to address them and tried not playing "trivia pursuit" on things that that were brought up. I got more of my friend's perspective. After we talked about our concerns, we found our misunderstandings and similarities regarding situations, as well as our viewpoints on both. I also brought up some possible agreements on how to avoid disrespecting each other in the future and if we did, the topic is left open so we can revisit our misunderstandings or perspectives again without making an ultimatum and to communicate more healthily if we think something is off between us. I didn't want to just get things off our chest, I wanted to make it easier for us to communicate in a similar manner (finding solutions) in the future. I wouldn't have gotten to this point if it weren't for this book. I honestly was prepared to lose a friend and in that scenario, none of us wins because we learned nothing about ourselves and others, we only saw our own viewpoints. By the end of our conversation, my friend seemed satisfied. We both have our similarities, though we handled things differently, this book played a part in bringing things up to light and how to go about it.

There are other things I am going to work on tackling, such as things in the workplace and not in my personal life and hope it turns out okay for everyone too.

I only read this once and skimmed it once after that, yet it helped me get this far. I really recommend this book to anyone who wants to get better at such conversations and arguments. It's worth rereading, not a read-once-and-drop-it kind of book.

312 people found this helpful

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Sharon L

One of My "Top 10" Books for Life and Living Well

Reviewed in the United States on December 30, 2011

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I was raised in a family where conflict was avoided at all costs. Things were "smoothed over" or ignored completely. The reality is that the payback was just delayed and there were negative consequences. I found myself as a young adult not being able to deal with someone who sexually harassed me at work (this was in the days before there were prevention policies), biting my tongue when my boss would scream at me in front of others, and unable to confront someone who stepped out of line and revealed a confidence. I held these things inside me along with the "I wish I had done this" thoughts. Then I read this book.

Crucial Conversations: Tools for Talking When Stakes are High, taught me to look inside myself and figure out how I had kept these events alive in my head and relived them again and again. I looked at how I portrayed the people involved (including myself!) More importantly, I learned how to see these "villains" as humans.

And there are happy endings to report! I went back in every situation and used ths skills in the book and talked to each person involved and got some real closure:

1. The boss (now ex-boss) is a now good friend who says that our conversation about his behavior changed him for for the better,

2. I came to understand that the person who harassed me didn't like himself very much and went after others to make up for this. We ended up on good terms.

3. I also talked to the person who stepped over the line about violating the confidence and found that he thought he was helping me with his actions and realized that he only made things worse and regretted his decision. He apologized.

In short, I found peace and a renewed sense that I would never again live in the "I wish I had said/done this instead" state.

I used this book to teach my daughter skills to handle tough communication issues. She confidently dealt with a bully who spread rumors about her on her college campus. She got two departments who were fighting to talk respectfully about their issues with one another and reach resolution. She convinced staff members to sit down with a manager who had a volatile temper and whose expectations were vague and unreasonable, and clarify what the manager really wanted. And keep in mind, she was only a student worker on a team with very senior members. I know that she will handle any tough conversation that arises with courage, confidence and skills.

And what about the rest of my family? I have raised the bar so that we get things out on the table in a very safe way and deal with them on the spot. Life is so much better!

I recommend that this book be put on everyone's "Top Ten Books for Better Living."

20 people found this helpful

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Top reviews from other countries

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Sofia

Buen producto

Reviewed in Mexico on July 6, 2023

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Buen producto

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Apoorv Aishwarya

Good book.

Reviewed in India on December 3, 2023

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Good book. Learnt new aspects and point of views, and how to deal with different situations.

Skylar

Recommended to almost anyone!

Reviewed in Canada on November 22, 2020

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This is an incredibly helpful book. It deals particularly with how to handle emotionally charged conversations, where one or both of you is upset or angry or doesn't want to speak up. As I was reading this, I could only think of one person in my life that I know who actually does all of these things in conversation, and maybe one other person who's decent...meaning I really think the majority of people would benefit from reading this book, even if you don't think you're especially bad at dialogue. I bought this book because I was struggling to phrase things well when I was offering criticism -- it came off too attackingly -- and this has given me so much to think about and so much helpful advice. I think this would be especially helpful to parents and couples. Most of the examples are aimed at people in their 30s-50s, but it really seems like the sooner the better for reading it. The main message of the book was of how to be both honest and respectful -- to not avoid conversations you need to have until they're super big, to be respectful and listen but also to say what needs to be said in a way that the other person can hear without becoming defensive, and these are lessons that will help you with any relationship, including roommates, acquaintances, siblings, etc.

There are also links in this book to videos of example conversations -- I'm on to check those out next, as my response to finishing the book was sadness that there wasn't more! I think my dialogue skills have already improved in only a couple weeks of reading the book, and I will reread this going forward to help me as struggles arise.

Highly recommended.

9 people found this helpful

Davide Benedet

recommended to everybody

Reviewed in Italy on March 28, 2022

Verified Purchase

This book is just amazing.
It examines many situations of conversations which could be critical to our life and to out wellbeing.
It gives practical tools and analysis about how to carry on a conversation.
Highly recommended!

Johel

Most practical book on dialogue and negotiation

Reviewed in Brazil on December 8, 2019

Verified Purchase

I see this book as even more practical than Never Split the Difference and Start With No, because it creates the conditions for me to approach people in a more relaxed way and send the message that I want without the fear of the other person exploding at me or I exploding at her.

The reading is not very enjoyable, but It has a very good methodology and good stories that makes it worth reading and finishing it.

Congratulations for the simple, but very important book.

One person found this helpful

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