Amazon.com: Crucial Conversations: Tools for Talking When Stakes are High, Third Edition eBook : Grenny, Joseph, Patterson, Kerry, McMillan, Ron, Switzler, Al, Gregory, Emily: Kindle Store

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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by [Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory]

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Kerry Patterson

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Kindle Edition

by Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author), Format: Kindle Edition

4.7 1,872 ratings

in Business Leadership Training

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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

Respond when someone initiates a crucial conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Print length

299 pages
Language

English
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On Kindle Scribe
Publisher

McGraw Hill
Publication date

October 26, 2021
File size

4846 KB
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Kerry Patterson
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Kerry Patterson
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Joseph Grenny
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Lois Kelly
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William A. Haseltine
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Customer reviews

4.7 out of 5

1,872 global ratings

5 star		83%
4 star		12%
3 star		4%
2 star		1%
1 star		1%

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Timely & Helpful

Reviewed in the United States on May 16, 2023

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I found this book to be useful in almost every interaction I have. Whether it’s conflict with my spouse or kids, decisions for my team at work, or other settings, I found many useful things here to help me

One person found this helpful

Deep Book! Learn now to Dialogue and not be stupid with your conversations.

Reviewed in the United States on April 28, 2023

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If you want to know how to get to dialogue rather than keeping quiet or being angry in a conversation, read this book. It goes deep and has many great suggestions on having a good discussion and not being stupid with your conversations. Stop canceling people and just listen and dialogue. This is the way it used to be. Let's get back to discussing things, even when we disagree. You will learn a lot!

3 people found this helpful

Very Practical Book

Reviewed in the United States on April 18, 2023

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I've just finished the book, which is practical on every page. A group of authors gives readers many tools to use in crucial conversations. Your part is to implement all these things into your life. Happy to recommend this book. I read quite slowly, but the book is worth that time 100%.

5 people found this helpful

Rosemary Lukens

Crucial for everyone who interacts with another person!

Reviewed in the United States on April 17, 2023

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Used these tools and taught them for more than 15 years to adult employees and 10 year old grandchildren. Profoundly impactful in every setting. Don't just read this book- LIVE IT!!

4 people found this helpful

If we offered this as education we’d all be better off.

Reviewed in the United States on April 3, 2023

Verified Purchase

This truly is critical education for families, society, and lastly business. If we were to all instill this upon ourselves and use it daily we’d all be in a better place and society would be much improved. In fact, I’ll go so far as to say we’d be united on a lot more issues.

3 people found this helpful

I would (and probably will) recommend this book to everyone

Reviewed in the United States on March 20, 2023

Verified Purchase

I actually had to read this book for business school, but I'm wishing I had read it 10 years ago. Both my business and personal relationships would have benefited enormously. I guess better late than never! I could not recommend this book more strongly to pretty much everyone.

5 people found this helpful

Reviewed in the United States on May 2, 2023

Verified Purchase

The media could not be loaded.

This is a jacket of a great book. I ordered this third edition and Amazon sent me the jacket with a children’s book taped inside.

One person found this helpful

Reviewed in the United States on February 16, 2023

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This book has been beneficial for me to try and do a better job as listener and how I say things especially in a work environment.

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F.M.

Excellent idea, very poorly written

Reviewed in the United Kingdom on July 9, 2022

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This book is wonderful in its intent, to help people solve most sensitive problems by mastering and empowering their conversation skills.

Unfortunately, it is poorly organized, drown in 'examples' and fake 'case studies' and containing a disproportionately low amount of 'why' behind the 'how'.

It is also unclear whom this book is for. More analytical people don't need the ample, repetitive and sometimes boring 'examples' - they just need a good, logical exposure of the principals with a minimal examples used as illustration.

More intuitive people might derive something from the 'examples' but still that sort of content may benefit for a bit of organization - for example, distinguishing more clearly the 'methods' from the 'examples'.

The instructive value of the book is surprisingly low. The reader still have to put significant effort to extract what is useful and applicable after closing a chapter. There are 'summaries' but they extremely dry and succint after an exhausting amount of irrelevant detail that their power is seriously diminished.

In short, the book could be reduced by 60% and lose nothing of its appeal - on the contrary.

3 people found this helpful

faith

Crucial Conversations here I come

Reviewed in the United Kingdom on February 13, 2022

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Fantastic book for the subject.
It is very helpful, insightful and informative. The authors use a lot of examples and case studies. Including online content and video clips. Lots of the material are on YouTube.
Had to read it for my business course and I'm already utilising the tools.

The book is an easy read, not complicated. It could be deemed as information dense (especially with the optional bonus content), but it will keep you engaged.

By the end of the read, I guarantee, you will be able to face conversations, you would have otherwise avoided. You'll feel more equipped to execute them properly.

3 people found this helpful

Youssef

Great book

Reviewed in Germany on January 28, 2023

Verified Purchase

Mind opening and contains lots of insights on how to approach a difficult conversation in a structured way. I recommend.

Paola B

mi è piaciuto

Reviewed in Italy on September 1, 2022

Verified Purchase

mi è piaciuto. Utile!

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Amanda Costa

Produto chegou com defeito

Reviewed in Brazil on March 25, 2023

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Devolvi o produto porque chegou com a capa amassada e rasgada. Aguardando envio de um novo.

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