Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

Buy Used
FREE Shipping on orders over $25.
Condition: Used: Very Good
Comment: SHIPS FROM AMAZON! Your purchase helps support libraries across the US! No rips/tears/writing on the pages. Shows minor wear from general use on cover edges and corners. Otherwise in excellent condition!
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Crucial Conversations: Tools for Talking When Stakes Are High Paperback – June 18, 2002

4.5 out of 5 stars 1,173 customer reviews

See all 12 formats and editions Hide other formats and editions
New from Used from
"Please retry"
"Please retry"
"Please retry"
$3.26 $0.24

There is a newer edition of this item:

"Messy: The Power of Disorder to Transform Our Lives"
Read award-winning author Tim Harford's provocative big idea book about the genuine benefits of being messy. Learn more | Kindle book
click to open popover

Special Offers and Product Promotions

  • • Click here for more inspirational ideas to "rev up" your team!

Editorial Reviews


"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey

From the Back Cover

"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.


New York Times best sellers
Browse the New York Times best sellers in popular categories like Fiction, Nonfiction, Picture Books and more. See more

Product Details

  • Paperback: 256 pages
  • Publisher: McGraw-Hill; 1 edition (June 18, 2002)
  • Language: English
  • ISBN-10: 0071401946
  • ISBN-13: 978-0071401944
  • Product Dimensions: 6 x 0.6 x 9 inches
  • Shipping Weight: 12.3 ounces
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (1,173 customer reviews)
  • Amazon Best Sellers Rank: #15,336 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

on August 22, 2003
Format: Paperback
77 comments| 642 people found this helpful. Was this review helpful to you?YesNoReport abuse
on September 16, 2011
Format: Paperback
0Comment| 233 people found this helpful. Was this review helpful to you?YesNoReport abuse

Most Recent Customer Reviews