BUYERS, BEWARE! CUISINART'S "LIMITED WARRANTY' MAY BE LEGAL, BUT IT'S NEAR-FRAUDULENT!
I bought this kettle in September, 2015 and it failed in December, 2015. The one-year warranty is USELESS. When I called for troubleshooting, they shipped me a replacement for the base. The replacement took almost a month to arrive, and was dead on arrival. It may have been defective, but most likely, the kettle was at fault. When I called to request that they replace the kettle, I discovered that (1) I'd have to ship the kettle back to them first, and (2) I'd need to enclose an extra $15 payment to cover Cuisinart's return shipping expense for the replacement unit...because the kettle only has "a limited warranty." So (counting $15, plus my own packaging and shipping cost) I'm being to told to expend at least $30 in order to get a replacement for a unit I had for three months--a unit that has never been abused or mistreated in any way.
This is a PREMIUM product. It should have a PREMIUM warranty policy--just ship me the replacement, place a hold on my credit card until I return the bad one in the replacement packaging, etc. And the manufacturer pays for shipping both ways. This is common practice for other high-end products (and most Amazon returns), and I think it's inexcusable that Cuisinart takes an approach that seems DESIGNED TO AVOID having to honor their warranty.
The representative was polite and professional throughout, but could not allow me to speak to her supervisor "because of the heavy call volume."
She gave me the runaround; it's not her fault, she's just doing her job. Like any employee, she has to carry out her employer's policy. But Cuisinart's policy in INEXCUSABLE; it's not worth paying to replace the unit, and I'm never buying any Cuisinart product again.
DO NOT BUY THIS UNIT IF YOU EVER EXPECT TO NEED SERVICE UNDER WARRANTY!!
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Cuisinart CPK-17 PerfecTemp 1.7-Liter Stainless Steel Cordless Electric Kettle
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- 1500-Watt stainless-steel cordless electric kettle with 1-2/3-liter capacity and concealed heating element. Dimensions: 8.8"L x 9.75"W x 6.1"H. Bpa free
- 6 preset heat settings for steeping tea at just the right temperature; blue LED indicator lights
- 30-Minute keep Warm; 2-minute memory function; 360-degree swivel power base for cordless convenience
- Blue backlit water window; removable/washable scale filter; boil-dry protection with auto safety shutoff
- Concealed heating element to prevent mineral buildup
- Limited 3-year warranty
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Product description
The PerfecTemp for Every Occasion
Equipped with 1500 watts of power for fast heating, this electric kettle brings up to 1-2/3 liters of water to a rolling boil in a matter of minutes. Better than that, it offers six different preset heat settings, which allows for steeping tea at just the right temperature depending on the variety. Using the simple one-touch controls on the kettle's handle, select 160 degrees F for delicate teas, 175 degrees F for green tea, 185 degrees F for white tea, 190 degrees F for oolong tea, 200 degrees F for French press coffee, and "Boil" for black tea or to make instant cocoa, oatmeal, noodles, and more.
Cuisinart CPK-17 PerfecTemp Cordless Programmable Kettle
The control panel also offers blue LED indicators, a "start" button, and a "keep warm" button, which will maintain the set temperature for 30 minutes. For added convenience, the kettle's 360-degree swivel base allows for pouring without the hassle of a power cord getting in the way, and its memory function makes it possible to remove the kettle from its base for two minutes without it shutting off or losing its place in the heating process.
Other highlights include a stay-cool nonslip handle, an "open" button for lifting the lid, a blue backlit water window with measurement marks, a concealed heating element to prevent mineral buildup, a removable/washable scale filter, a dripless pour spout, and boil-dry protection with auto shutoff for safety. A user manual with recipes comes included. The kettle measures approximately 8-1/5 by 9-4/5 by 12 inches and carries a three-year limited warranty.
Parts and Benefits
Dripless Pour Spout with Splash Guard
keeps counters dryRemovable Scale Filter
for clean waterEasy-Open Lid
for quick and easy fillingLid Release Button
Preset Temperature Controls with Indicators
- Delicate (160°F)
- Green (175°F)
- White (185°F)
- Oolong (190°F)
- Herbal (200°F)
- Black (Boil – 212°F)
- French Press (200°F)
Start (Stop) with Indicator
to start/stop the heating processKeep Warm with Indicator
maintains the selected temperature for 30 minutesWater Window
for a clear view of water levelStay-Cool Handle
designed for comfortPower Base with 360° Swivel
for cordless convenience
Product Overview
- 1.7-liter capacity
- 6 preset temperatures
- One-touch controls with blue LED indicators
- 30-minute Keep Warm option
- Memory feature allows kettle to be lifted off base for 2 minutes without shutting off or losing its place in the brewing process
- 1500 watts for fast heat-up
- Blue backlit water window
- 360° swivel cordless connector
- Stay-cool nonslip handle
- Concealed heating element to prevent mineral buildup
- Removable/cleanable scale filter
- Auto shutoff and boil dry protection
- Limited 3-year warranty
Special Features
• Memory Feature
The kettle features an internal “memory” that lets you leave the kettle off the base for up to 2 minutes without it going into standby mode. When returned to the base, it will restart the heating and/or Keep Warm cycles right where they left off.
• Keep Warm Mode
Keep Warm is the kettle’s default function that automatically maintains selected temperature for 30 minutes. If you have selected the Boil preset, your unit will hold a temperature just below boiling during the Keep Warm cycle. To bring water back to a rolling boil, press the Start button twice. Keep Warm can be turned off by pressing the Keep Warm button at any time before or during the heating cycle.
• Boil-Dry Protection
Your kettle is equipped with boil-dry protection. If it starts heating without enough water in the unit, the heater will automatically shut off to avoid damaging the heating element. The lights will flash and the unit will beep to alert you. Once the kettle has cooled down, lift it off the base, then replace it to reset and restart the heating cycle. The quickest way to cool down the heater is to fill the kettle with cold water; however, you can also wait for it to cool down by itself.
• Sleep Mode
If the unit is not in use for 5 minutes, it will revert to sleep mode. The heater and all lights will be off, but your last selections will remain in the unit’s memory. To turn the kettle back on, simply press any button, or lift it up and then return it to the base.
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This item: Cuisinart CPK-17 PerfecTemp 1.7-Liter Stainless Steel Cordless Electric Kettle
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