Top critical review
99 people found this helpful
Makes good (not great) popcorn - but I've been through 2 now and Customer Support STINKS
on September 6, 2008
I gave this unit 1 star because in the course of a few of months I've had two now that have broken. Here's how it works when it breaks: you call customer support, they give you attitude, grill you as if you've done something wrong, they charge you $10 to ship the replacement unit and then you have to ship the broken unit back - so ~$20 to get a replacement for something under warranty. What breaks? There are 3 main pieces to the unit: the plug-in base, the heating element, and the bowl. The heating element detaches from the base, a very nice feature, but after about a month on the first unit the handles and clip that attach to the base broke. After another couple of months on the replacement the heating element stopped heating.
From a looks and *appearance* of built quality I'd give this unit 5 stars. But I think even with the vents in the top it still retains a little too much moisture. I think this keeps the popcorn from being as light as it could be. This is what I mean by good, but not great popcorn.
I've tried a lot of poppers over the years and I've learned that good popcorn matters a lot. My favorites are from [...] and Paloma De Colores (sometimes amazon sell this). Also, I've made my best popcorn with a whirly pop and just a pot on the stove. Problem with the whirly pop is they're a pain to clean and gets "icky" after a while, problem with the pot is that it's "interactive" (you have to shake it).
It's a nice looking appliance, the 3-piece design is a good idea, you can legitimately put what needs to be cleaned in the dishwasher. But you can easily double the cost of the unit in paying for shipping of replacements and you'll have to deal with very poor customer support. I'm now searching again...