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Cuisinart CSB-76BC SmartStick 200-Watt Immersion Hand Blender, Brushed Chrome
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- Immersion hand blender equipped with powerful 200-watt motor
- Blade provides smooth blending; protective guard helps prevent splattering
- Simple push-button controls and lightweight design for one-handed operation
- Dishwasher-safe stainless-steel blending shaft; 2-cup plastic beaker included
- Measures approximately 3 by 3 by 14-1/8 inches; 3-year limited warranty
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|Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||212 Distributors||Home Moderne||Amazon.com||Amazon.com||Risk-Free Shopping||Amazon.com|
|Color||Brushed Chrome||Silver||Brushed Chrome||Contour Silver||Silver/Black||Red|
|Item Dimensions||3.3 x 3.3 x 14.25 in||—||4.8 x 4.8 x 15.75 in||5 x 5 x 15.8 in||2.16 x 14 x 2.6 in||2.44 x 2.44 x 14.57 in|
|Material Type||Plastic/Metal||—||Plastic||Polycarbonate||Stainless Steel||Stainless Steel|
|Wattage||200 watts||500 watts||200 watts||85 watts||200||250 watts|
Cuisinart CSB-76BC Smart Stick Hand Blender - Brushed Chrome
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In addition to the blender itself, both blenders come with a 2-cup dishwasher- and microwave-safe plastic measuring cup that is perfectly sized for the blender shaft (the whole shaft fits the width of the bottom of the container). I usually use this cup to make smoothies. It can also double as a liquid measuring cup because they include markings on the side. Another notable feature is that the shaft (the bottom part with the blade) detaches from the actual blender/motor unit (the top), which makes it easy to clean without needing to worry about avoiding getting the top part wet. Some cheap stick blenders can't do this; I couldn't imagine trying to wash one of those.
Unfortunately, there are a few negatives. First--a minor issue some may care about--if you're ordering the "brushed chrome" color, the picture online makes it appear metallic. It is not; it is simply gray/silver-colored plastic (as is every other similarly colored Cuisinart product I own). Second--another minor issue--the blade/shaft portion tends to hold water in the inside portion when you wash it (I think water gets in through the part where it attaches at the top). To fix this, I usually dry it upside down so it drains. A third--much more significant--is that both this unit and the CSB-75 use the same gear design, which has failed me in the past. With my first CSB-76, it took about four years of daily use for the problem to appear. On a later unit, it took less than one year. I can't see inside to know what the issue is for sure, but I'm guessing the gears are getting stripped and thus not turning the blade much, if at all (which is the problem I have: it won't actually blend anything). I've also had one where the blades broke off, but that may have been my fault for soaking them in water for too long and encouraging rust, which I've been careful to avoid since then.
The final negative aspect is their warranty. They have a three-year warranty, which sounds great. I actually forgot about this at first when I had one break inside the warranty period, so I bought a replacement shaft from Cuisinart online (less than the cost of a whole new unit, as long as you know whether it was the motor or the shaft half that you need). By the time the whole thing broke on me, I remembered this and decided to try it. I contacted them via e-mail, and they explained my only option: they can ship me a new unit at my expense, and I must send them back my old unit, also at my expense. Their shipping charge is $10, and the total cost will be that plus however much it costs me (probably something pretty similar) to return mine, which is about 1/2 to 2/3 the price of just buying a new unit. Good retailers will cover the cost of shipping both ways, or at least one way; Cuisinart does neither. They are also slow to process these requests. While customer service themselves were quick and always responded with a business day, I had to wait an entire week between the time that they told me a new unit would ship and the time it actually shipped to me, plus transit time (almost two weeks total). Don't count on the warranty to help you out in a hurry or without notable expense on your end; on the bright side, three years is fairly long and might be enough time for the "gear problem" to pop up if it's as widespread as it seems to be based on my experience.
I do use my blender a lot--every day--which may be more than most people. I'm still giving it two stars because it does work well for as long as it remains usable (seems to be about a year for me with daily use, probably longer if you use it less frequently). Additionally, it's easy to wash (because the top and bottom halves come apart), reasonably priced, and comes with a long warranty even though it is not as consumer-friendly as it could be. If you only use your blender from time to time, I'm sure it will last a long time. Personally, I've switched to the KitchenAid KHB2351CU, which seems nice and has a slightly different, possibly more durable mechanism to attach the motor unit (this one costs more, but and they make a few closer in price to the Cuisinart that might also use the more durable mechanism), but there's a reason I kept purchasing these despite having a few problems.
Shame on you, Cuisinart! I will never buy another one of your products.
I am now researching better immersion blenders. I believe I will purchase the Milallegro 9090 (about $70 on Amazon)...apparently it is recommended by Consumer Reports.
I was stupid to waste my money on Cusinart's "Smart Stick"!
I contacted Cuisinart and they sent a replacement free of charge (although they originally wanted me to send them $10 for shipping and I'm still responsible for returning the original defective model). The replacement arrived and I tried to make a smoothie. About 30 seconds in the same thing happened - the gear stripped and the blade stopped turning. This time the blender actually started smoking.
I called Cuisinart and they're willing to have the replacement unit picked up by UPS to either be serviced or replaced but it's just not worth it. I don't want another one of these blenders. Save yourself the hassle and buy something else. Don't be like me and ignore the other reviewers who reported this problem.