Cuisinart DLC-2ACY Mini-Prep Plus Food Processor, Chocolate Cherry
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- 250-watt food processor with 3-cup plastic work bowl
- Chops and grinds with patented reversible stainless-steel blade
- Simple push-button control panel; durable, yet lightweight plastic body
- Dishwasher-safe bowl and lid for quick cleanup; spatula included
- Measures approximately 8 by 5 by 9 Inch; 18-month limited warranty
- 24-ounce work bowl with handle
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The Cuisinart Mini Prep Plus Food Processor, the most useful food prep tool, just got better. Featuring a 3-cup bowl with a convenient handle, an auto-reversing Smart Power Blade feature and a chop/grind touchpad control that lets you chop or grind ingredients instantly at the touch of a button.
Top Customer Reviews
Then it stopped working. Literally, just stopped working. One day it did, the next day it didn't. I tested it on several outlets throughout the house, hoping it was just me being incompetent or something of that nature. Nope, didn't come back to life. And then I got to intimately know the details of my warranty.
I e-mailed amazon.com, who were very prompt & pleasant, but informed me I had to talk to the folks @ Cuisinart.
And this is where the 1-star rating comes in.
But it gets worse!
This happens @ 6:30am as I am getting ready for the day. Since I didn't want to be on the phone @ work talking to their customer service folks about the challenges of my Cuisinart, I decided to fill out the customer service form on their website, explain the problem, and see what my options were.
By 7:00pm, I still hadn't heard back from Cuisinart. 12 hours to reply to a customer service request (during business hours)? I decided to give them a call. The rep was rather pleasant and helpful and said that they would replace the unit, but this is the problem: I had to pay for shipping to Arizona (about $20 bucks) and then I had to write a check for return shipping ($10).
So this is the run down of my costs:
amazon.com cost: $39.00
cost to return failed unit: $20.00
cost to ship new unit to me: $10.00.
Yup, that's $69 bucks folks. If a new unit would've been less than $40, I would've just purchased a new one, but, since I still was saving $10 from buying a new one, I just elected to do the replacement issue. I have come to learn that MOST warranties do not pay for shipping & handling fees. It's just something to think about.
Oh, and I heard from their e-mail reps finally.....SIX DAYS LATER. Why did it take 6 days to reply to my e-mail? Poor management more than likely. Oh, and their solution was "well, this isn't our fault, it's probably amazon.com's fault, so um, we can't help you, have a nice day". Gee, thanks.
Even though the unit will be replaced, Cuisinart's customer service skills fail to impress me.
So the upshot of this saga of kitchen appliances:
1. This is a cheap, made in China, half plastic, but nice food processor
2. Do NOT purchase this if you will be disgusted with the task of having to pay for shipping to get a replacement.
3. If you can, save your money or splurge on a slightly more expensive brand. It may save you a lot of pain.
I need to buy a coffee maker this week (mine is in the graveyard). Guess what? It won't be a Cuisinart.
While doing my research several people warned me, "Careful! Three cups is pretty small". Well, yeah, it is--especially if you are comparing it to a full-size processor. This machine is not meant to be used as a regular-sized processor. Try to use it for a "full-size" job and no doubt you will be disappointed!
I wanted a little processor to prep small jobs. It needed to be handy enough so that I would actually use it. I had gotten into the habit of standing at my cutting board and debating if it would be quicker to get out the big processor or do the chopping job by hand. "By hand" was winning out, because when I added up the time it takes to pull the machine into a position where it could be used, finish aligning the parts and adding the blade, do the chopping, then finding room in the dishwasher to clean the bulky parts, well, it just wasn't worth the effort. It had actually become "extra" effort.
I already have the largest Elite processor that Cuisinart makes. I also have an 11-cup Premier that I prefer over the Elite.
So, here's why I did good by choosing the three-cup in the Premier style:
--It is so convenient. The curved shape of the Premier is the shape of this little processor. It makes for a smaller footprint; it is easy to pick up with one hand, and moves around the kitchen easily. The curved shape of the Premier is less bulky and easier to pick up with one hand than the square shape of the Elite style.
--It works quickly and effortlessly. Two pulses in one direction and one or two in the other direction gets most of the jobs done. It opens quickly and dumps easily, making it simple to change ingredients or do another batch quickly. It's only got three parts to clean, and they fit very efficiently in your dish washer.
--It is a specialty processor--not meant for all jobs and never meant as a less expensive choice of a full-size processor. Think through what your chopping jobs really entail: Chopping an onion, carrot or pickles, chopping nuts for a batch of cookies, grating cheese for your pasta dinner, grinding livers for a small pate, making a salsa for your nachos--then this is the size you want. If you're shredding cheese for a 9 X 13 pan of mac and cheese, well then, get out your big processor. If you're grinding meat for burgers, get out your big processor. If you're grating potatoes for a big batch of potato pancakes, get out your big processor. If you're slicing cukes for pickles get out your mandolin.
--The large choice of colors and its smallness makes it easy to leave out on your counter--just about anywhere. It's really easy on the eyes. I love that about it. It's an appliance that I can leave totally out in the open, in the most convenient spot, and not have it staring me in the face.
--FYI--MAYO: You won't be able to make a mayonnaise in this little machine: There is no hole in the lid through which to pour your oil.
--FYI--COLOR: I was looking for a pale yellow, kind of like L o' L unsalted butter. This is darker. It's not a bright yellow, but it's not a soft, light color either. It's got a bit of mustard yellow to it. Still, it's not bad looking in my kitchen that needs pale colors.
This is the perfect little kitchen companion.
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