Top critical review
160 people found this helpful
Pusher sleeve is flimsy, confusing,unsanitary and annoying
on July 26, 2016
I have used this model of 11 cup food processor for 10 years now, replacing parts as needed and the actual base twice, for a total of 3 machines in 10 years. I use it daily, professionally (although be warned, in spite of the fact that it is called 'Pro' and they advertise that it is 'for a chef', the warranty will not cover professional use, only household use.) The machine itself does a great job and I would highly recommend it, yet they made a major design change for this latest model and it is terrible. Rather than keeping it simple with the lid and food pusher, they created a lid that requires a 'pusher sleeve', which is a frustrating contraption that is difficult to clean, and it is made of very flimsy plastic which MUST connect with a slot to engage the motor. As we predicted the moment we saw it, the piece broke after a month of use, of course just past the possibility of returning by way of Amazon's generous policy. Getting a new one is expensive and I fear it is something we will repeat several times over, as Cuisinart offers no options for the machine at all, according to the company representative I spoke with by phone. They do not have a mechanism for feedback, so I am under the impression that they do not care what the customer thinks about the product. We have continued with this line so that we can reuse the parts from past models that are still in good condition, but the next time this piece (or any part) breaks I will bite the bullet and purchase an entirely different brand. This may not be as big a concern to the home user, however the minute I saw this new part, I groaned inwardly knowing that it would break within a few uses, even at home, and I'm not even willing to swap it out for the one I use at home because of that issue. The experience has been far more frustrating than it needs to be since the company will not help me with this problem, nor guide me in finding a suitable replacement (she was not interested in my experience at all. When I called for assistance in finding a machine we could use she just told me to go on to the web site and figure out which things might work for me), or listen to feedback.