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I read the reviews carefully before selecting this machine. My machine arrived in perfect condition and sooner than expected. I cleaned the drum and put it in the freezer 24 hours. It was frozen solid when I used it and my ice cream came out perfect. My husband couldn't quit raving about it and how much better it tasted than store bought!
It was rated highly but there were some one star ratings that said it wasn't powerful enough to thicken the ice cream and because the drum did not get cold enough to freeze the ice cream.
Churning Issues
I believe that people complaining that it is not powerful enough to churn the ice cream should revisit their recipe. I found that when I put too much heavy whipping cream into the mix, it thickens really quickly and machine seems to be straining. When I used the proper mix of heavy whipping cream and milk, I didn't have that problem and the ice cream came out nice and smooth. Also, every ice cream maker creates a soft serve type consistency. If you want it to firm up, you need to dip it out of the drum and put it in the freezer for an hour or so. Also don't put bits of fruit or nuts into the churning mixture. Wait until after the ice cream is finished then fold that in my hand after you empty it into a bowl. The chunks will get caught between the paddle and drum and cause problems if you add them during the churn. Chunks are meant to be added later.
Drum Problems
You cannot submerge the drum in water. I clearly says so in the manual. If you can't read the small print, Google Cuisinart ICE-21 Manual and download the pdf for this unit. I did that and it was way easier to read. I put mine in the freezer in the upright position for 24 hours before using it the first time. After you churn ice cream you will a medium to thick layer of ice cream welded to the interior of the drum. DO NOT scrape it out with metal utensils. I just cover mine with a paper towel and after about 15-20 minutes I scrape the sides with a soft pliable spatula. Do not scratch the interior, it will cause problems later. Also do not put the drum back into the freezer until it thaws completely out. After waiting the 15-20 and scrapping the inside, I take my drum to the sink and spray it out with warm water, being careful not to submerge it or scratch it. I dry it out with a paper towel and sit it on my counter in the upright position to finish thawing out. Then I wipe off the excess condensation from the inside and outside and put it back in the freezer in the upright position.
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From the manufacturer
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| Cuisinart Automatic Frozen Yogurt, Ice Cream & Sorbet Maker | Cuisinart Automatic Frozen Yogurt, Ice Cream & Sorbet Maker | Cuisinart Compressor Ice Cream & Gelato Maker | Cuisinart Frozen Yogurt, Sorbet & Ice Cream Maker | Cuisinart Frozen Yogurt, Ice Cream, Gelato & Sorbet Maker | Cuisinart Flavor Duo Frozen Yogurt-Ice Cream & Sorbet Maker | |
| Item # | ICE-20P1 | ICE-21P1 | ICE-100 | ICE-30BCP1 | ICE-70P1 | ICE-40 |
| Freezer Bowl Capacity | 1.5-Quart | 1.5-Quart | 1.5-Quart | 2-Quart | 2-Quart | 1-Quart (Double Sided) |
| Frozen Treats | Frozen Yogurt, Ice Cream & Sorbet | Frozen Yogurt, Ice Cream & Sorbet | Frozen Yogurt, Ice Cream, Gelato & Sorbet | Frozen Yogurt, Ice Cream & Sorbet | Frozen Yogurt, Ice Cream, Gelato & Sorbet | Frozen Yogurt, Ice Cream & Sorbet |
| Ingredients Feeder | Spout | Spout | Window | Spout | Spout | 2 Spouts |
| Double Insulated Freezer Bowl | ✓ | ✓ | ✓ | ✓ | 2 Bowls | |
| Auto Shut-Off | ✓ | ✓ | ✓ | ✓ | 30-Minute | ✓ |
| Easy Lock Lid | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Digital LCD Screen | ✓ | ✓ | ||||
| Color | White | White | Black/Stainless Steel | Brushed Chrome | Stainless Steel | Brushed Chrome/White |
| Recipe Book Included | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Compare with similar items
 | Cuisinart ICE-100 1.5-Quart Ice Cream and Gelato Maker, Fully Automatic with a Commercial Quality Compressor and 2-Paddles, 10-Minute Keep Cool Feature, Black and Stainless Steel | Hamilton Beach 68330N Automatic Ice Cream Maker, 4 Quart, White | Cuisinart ICE-30W Pure Indulgence Frozen Yogurt Sorbet & Ice Cream Maker, 2 Quart, White | |
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| Customer Rating | (19027) | (2847) | (5376) | (15274) |
| Price | $69.95 | $289.95 | $47.99 | $117.36 |
| Sold By | Amazon.com | Amazon.com | Amazon.com | Limolin LLC |
| Color | White | Stainless | White | White |
| Item Dimensions | 9.5 x 9 x 11.25 inches | 16.73 x 12 x 9.33 inches | 15.3 x 12.5 x 11.1 inches | — |
| Item Weight | 9.00 lbs | 27.20 lbs | 5.00 lbs | — |
| Material | Plastic | Steel | Metal | Stainless Steel |
Customer Questions & Answers
Customer reviews
To be honest one of my best purchases here
Reviewed in the United States on April 6, 2015
To be honest one of my best purchases here. Love it and going to buy 2 more as gifts for my sister and friend!First I consider my self and wifey are ice-cream lover and addict sometimes!We did some flavors until now and we will try moreSome comments before you buy it:Noisy? yes, but not to level that bothers me.Small for big family? maybe! for two of us we make one bowl every week (depend on feel and desire). you can buy second bowl ( I have it but never use it)Easy to use? yes, using it easy. The tricky part is what you put in it! ( more explain will come)Useful tips we did and worked for us:1- If you love ice-cream heavy, hard, and texture smooth (like I do), You need to use heavy cream with your regular milk. If you are ok with light soft serve, milk with half and half will do the trick.2- Do not over load the bowl with a lot of addetive ingredients. Its going to be difficult to freeze and unit as one texture. like adding a lot of chocolate ships or a lot of shredded coconut, that is no no.3- 20 -25 min is proper time, Slightly less than is ok if you put less total ice-cream mix. I don't recommend going more than 30min! why? because the frozen bowl will not stay cold all time and your ice-cream will probably melt down after long time keeping it in machine.4- Make sure your bowl is totally frozen before you start, shake it to make sure! I usually store it in freezer until I use it again, wash it an back again to freezer.5- Avoid filling the bowl to the top, ice-cream grow bigger when set and will over flow and will make a miss and hard to clean.6- *** I noticed that I can increase the hardness of my ice-cream by manually spreading the ice-cream mix to touch all inside surfaces of the bowl while still on by using rubber spatula. I do that in the last 2-3min before I turn off the machine. The ice-cream when start to freeze tend to stop moving or just touch one area inside the bowl and by spreading it you make it set faster.7- I put in fridge for at least 2 hours before I use it! my wife like it soft and eat it immediately! :(8- Did I say this? put your ice-cream mix in fridge or freezer for 30-60 min. before you start! the colder your mix the faster and easy to set and freeze inside the bowl9- Price of ingredients to make a nice ice-cream? will I say fair to ok. As I mentioned, I use heavy-cream for hard serve ice-cream and I buy 1 quart around $6 (and I use it 2 times or two bowls, 2 cups each). you also add the price of regular milk and other flavors and ingredients as preferred.I hope I didn't miss things. I waited sometimes to review this and try to be helpful! all above mentioned for the ice-cream and still enjoying my ice-cream making for now. I will move to frozen yogurt and I will add more tips to my review. Thanksmy wife helped me with this and added some pictures!our ice-cream getting better as you see from pictures lol
Reviewed in the United States on April 6, 2015
Images in this review
Top reviews from the United States
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Having this machine is wonderful because you have full control over the ingredients and can make ice cream the way you want.
Reviewed in the United States on July 1, 2018Size: 1.5 QuartColor: PinkVerified Purchase
Reviewed in the United States on April 6, 2015
Size: 1.5 QuartColor: WhiteVerified Purchase
To be honest one of my best purchases here. Love it and going to buy 2 more as gifts for my sister and friend!
First I consider my self and wifey are ice-cream lover and addict sometimes!
We did some flavors until now and we will try more
Some comments before you buy it:
Noisy? yes, but not to level that bothers me.
Small for big family? maybe! for two of us we make one bowl every week (depend on feel and desire). you can buy second bowl ( I have it but never use it)
Easy to use? yes, using it easy. The tricky part is what you put in it! ( more explain will come)
Useful tips we did and worked for us:
1- If you love ice-cream heavy, hard, and texture smooth (like I do), You need to use heavy cream with your regular milk. If you are ok with light soft serve, milk with half and half will do the trick.
2- Do not over load the bowl with a lot of addetive ingredients. Its going to be difficult to freeze and unit as one texture. like adding a lot of chocolate ships or a lot of shredded coconut, that is no no.
3- 20 -25 min is proper time, Slightly less than is ok if you put less total ice-cream mix. I don't recommend going more than 30min! why? because the frozen bowl will not stay cold all time and your ice-cream will probably melt down after long time keeping it in machine.
4- Make sure your bowl is totally frozen before you start, shake it to make sure! I usually store it in freezer until I use it again, wash it an back again to freezer.
5- Avoid filling the bowl to the top, ice-cream grow bigger when set and will over flow and will make a miss and hard to clean.
6- *** I noticed that I can increase the hardness of my ice-cream by manually spreading the ice-cream mix to touch all inside surfaces of the bowl while still on by using rubber spatula. I do that in the last 2-3min before I turn off the machine. The ice-cream when start to freeze tend to stop moving or just touch one area inside the bowl and by spreading it you make it set faster.
7- I put in fridge for at least 2 hours before I use it! my wife like it soft and eat it immediately! :(
8- Did I say this? put your ice-cream mix in fridge or freezer for 30-60 min. before you start! the colder your mix the faster and easy to set and freeze inside the bowl
9- Price of ingredients to make a nice ice-cream? will I say fair to ok. As I mentioned, I use heavy-cream for hard serve ice-cream and I buy 1 quart around $6 (and I use it 2 times or two bowls, 2 cups each). you also add the price of regular milk and other flavors and ingredients as preferred.
I hope I didn't miss things. I waited sometimes to review this and try to be helpful! all above mentioned for the ice-cream and still enjoying my ice-cream making for now. I will move to frozen yogurt and I will add more tips to my review. Thanks
my wife helped me with this and added some pictures!
our ice-cream getting better as you see from pictures lol
First I consider my self and wifey are ice-cream lover and addict sometimes!
We did some flavors until now and we will try more
Some comments before you buy it:
Noisy? yes, but not to level that bothers me.
Small for big family? maybe! for two of us we make one bowl every week (depend on feel and desire). you can buy second bowl ( I have it but never use it)
Easy to use? yes, using it easy. The tricky part is what you put in it! ( more explain will come)
Useful tips we did and worked for us:
1- If you love ice-cream heavy, hard, and texture smooth (like I do), You need to use heavy cream with your regular milk. If you are ok with light soft serve, milk with half and half will do the trick.
2- Do not over load the bowl with a lot of addetive ingredients. Its going to be difficult to freeze and unit as one texture. like adding a lot of chocolate ships or a lot of shredded coconut, that is no no.
3- 20 -25 min is proper time, Slightly less than is ok if you put less total ice-cream mix. I don't recommend going more than 30min! why? because the frozen bowl will not stay cold all time and your ice-cream will probably melt down after long time keeping it in machine.
4- Make sure your bowl is totally frozen before you start, shake it to make sure! I usually store it in freezer until I use it again, wash it an back again to freezer.
5- Avoid filling the bowl to the top, ice-cream grow bigger when set and will over flow and will make a miss and hard to clean.
6- *** I noticed that I can increase the hardness of my ice-cream by manually spreading the ice-cream mix to touch all inside surfaces of the bowl while still on by using rubber spatula. I do that in the last 2-3min before I turn off the machine. The ice-cream when start to freeze tend to stop moving or just touch one area inside the bowl and by spreading it you make it set faster.
7- I put in fridge for at least 2 hours before I use it! my wife like it soft and eat it immediately! :(
8- Did I say this? put your ice-cream mix in fridge or freezer for 30-60 min. before you start! the colder your mix the faster and easy to set and freeze inside the bowl
9- Price of ingredients to make a nice ice-cream? will I say fair to ok. As I mentioned, I use heavy-cream for hard serve ice-cream and I buy 1 quart around $6 (and I use it 2 times or two bowls, 2 cups each). you also add the price of regular milk and other flavors and ingredients as preferred.
I hope I didn't miss things. I waited sometimes to review this and try to be helpful! all above mentioned for the ice-cream and still enjoying my ice-cream making for now. I will move to frozen yogurt and I will add more tips to my review. Thanks
my wife helped me with this and added some pictures!
our ice-cream getting better as you see from pictures lol
Images in this review
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