Top critical review
4 people found this helpful
Unit defective after 4 months use - Lousy Warrantee
on March 22, 2013
We remodeled our kitchen and wanted a stainless Toaster oven. My wife uses a toaster oven all the time for smaller bake/broil/heating jobs... we have a great toaster, so we don't use it for toasting. Last week, after 4 months of use, the temperature control (up and down arrows) for the bake setting stopped working. I called Cuisinart's customer service number and, after waiting on hold for 20 minutes, I finally got a live agent. After I explained the problem and answered a few questions, they agreed to send me a new TOB-155 as a replacement... BUT... I was told the toaster oven had a limited warrantee, which required that I must 1) pay a $10 shipping charge for the replacement unit, 2) return the defective unit within 30 days at my own expense (cost: $38 UPS) and 3) provide them with my charge card number so they could bill me for the replacement unit if I failed to return the defective unit. In total, it cost me $48 in shipping costs to get the replacement for my defective unit... over 1/3 of the cost of a new oven... What a screw job!!!