I really liked this waffle maker after receiving it. I felt it was designed well and is highly functional and easy to use.
I make 2 waffles twice every weekend with this Cusinart WAF-F20 and have been doing so for the last 10 months with great success. I really liked it.
Then, one weekend after cleanup, I looked at the rear support post and stared for awhile and asked myself "What an I looking at?"
I was dumbfound. The entire housing of this unit's rear support post is made from cheap plastic. Plastic!
The center section, which has two sets of coils, one for the upper and one for the lower griddle portion get extremely hot and is within 1 inch of that rear post.
Cheap plastic and heat just don't get along. Cheap plastic easily warps, swells, and weakens with heat. Now add to this the ever-so-slight "torque" that's applied every time you turn the unit on its pivot and it hits the stop.
This heat on plastic, plus the torque, plus 10 months of use, and the entire rear support post split wide open, exposing the gearing mechanism and the wiring (see the Michael Clark review and pictures).
With great frustration, I have been in contact with Conair numerous times for a warranty replacement, and nearly a month later, still don't have the replacement unit. Their customer service seems to need a regular kick in the pants to get moving.
So be aware, this unit requires you use "kid gloves" when operating it. Don't clean the unit until it is completely cool and the plastic has firmed back up, and resist applying torque when pivoting the unit, especially when hot.
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