- Paperback: 102 pages
- Publisher: Bien Press, a Division of Bien LLC (July 14, 2015)
- Language: English
- ISBN-10: 0692479740
- ISBN-13: 978-0692479742
- Product Dimensions: 6 x 0.2 x 9 inches
- Shipping Weight: 12.6 ounces (View shipping rates and policies)
- Average Customer Review: 6 customer reviews
- Amazon Best Sellers Rank: #3,730,253 in Books (See Top 100 in Books)
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The Curated Experience: Engineering Customer Service to Build Loyalty Paperback – July 14, 2015
"The Other Woman" by Sandie Jones
“The Other Woman is an absorbing thriller with a great twist. A perfect beach read.” ― Kristin Hannah, #1 New York Times bestselling author of "The Great Alone" Pre-order today
From the Back Cover
Amas has a deep passion to see service improve across the board--and he has the know-how and experience needed to show leaders the way. Those who listen will be better equipped to make a positive different for their customers, employees, shareholders--and their own careers. - Brad Cleveland, CX Author, Speaker & Consultant
Amas reminds us that Providing exceptional customer service and inspiring customer loyalty requires balance and is both an art, and a science. We must actually use the data we collect pertinent to our customer interactions, avoid over complicating the technology that serves our customers, and ultimately ensure that the people caring for our customers are authentic. - Alison, Anderson, Coca Cola
"Page-Turner" comes up top of mind. Captivating, fascinating, riveting, consuming, addictive read. - Alex Riera, Coca Cola
As a master at operationalizing customer experience, Amas shows how to turn service theories into practical applications that deliver positive bottom-line results. - Flavio Martins, HuffPO Most influential Social Customer Service pro
About the Author
Amas Tenumah is a Technologist turned customer experience expert. He has spent over a decade consulting and leading customer experience programs for numerous companies including: Cox Communications, Teleflora, Coca-Cola, and Convergys Corporation. Tenumah brings a unique perspective to the world of customer experience that he shares regularly on his blog at amastenumah. He also shares his brand of actionable thought leadership on stage as a keynote speaker at many events. He is a proud dad, avid Yankee fan, and competitive soccer player when home in Oklahoma City.
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Top customer reviews
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He absolutely knows his stuff.