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Customer Empathy: A radical intervention in customer experience management and design by [Alex Allwood]

Customer Empathy: A radical intervention in customer experience management and design Kindle Edition

4.8 out of 5 stars 7 ratings

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Length: 103 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled
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Editorial Reviews

About the Author

Alex Allwood is a leading authority on Customer Experience; Customer Empathy is her second book. As founder and Principal Consultant of the customer experience management consultancy, All Work Together, Alex works with organisations to connect customer and culture; empowering leaders and employee teams to work together to enhance customer value and drive customer-centric growth. Alex also teaches people in business how to develop and strengthen customer empathy skills to improve their customer experience capabilities. --This text refers to the paperback edition.

Product details

  • ASIN : B0814YH6MB
  • Publisher : All Work Together Pty Ltd; 1st edition (November 11, 2019)
  • Publication date : November 11, 2019
  • Language : English
  • File size : 1057 KB
  • Text-to-Speech : Enabled
  • Enhanced typesetting : Enabled
  • X-Ray : Not Enabled
  • Word Wise : Enabled
  • Print length : 103 pages
  • Lending : Not Enabled
  • Customer Reviews:
    4.8 out of 5 stars 7 ratings

Customer reviews

4.8 out of 5 stars
4.8 out of 5
7 global ratings
5 star
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4 star
20%
3 star 0% (0%) 0%
2 star 0% (0%) 0%
1 star 0% (0%) 0%
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Top reviews from the United States

Reviewed in the United States on January 10, 2020
Reviewed in the United States on December 3, 2020
Reviewed in the United States on February 11, 2020
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Top reviews from other countries

Tess Kennedy
5.0 out of 5 stars A valuable resource for Marketing & Management teams
Reviewed in Australia on March 6, 2020
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