Buying Options

Digital List Price: $10.99
Kindle Price: $9.99

Save $15.00 (60%)

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Buy for others

Give as a gift or purchase for a team or group.Learn more

Buying and sending eBooks to others

Select quantity
Buy and send eBooks
Recipients can read on any device

Additional gift options are available when buying one eBook at a time.  Learn more

These ebooks can only be redeemed by recipients in the US. Redemption links and eBooks cannot be resold.

This item has a maximum order quantity limit.

Deliver to your Kindle or other device

Kindle App Ad
Customer Empathy: A radical intervention in customer experience management and design by [Alex Allwood]

Customer Empathy: A radical intervention in customer experience management and design Kindle Edition

5.0 out of 5 stars 3 ratings

See all formats and editions Hide other formats and editions
New from Used from

Word Wise: Enabled Enhanced Typesetting: Enabled Page Flip: Enabled
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore

To get the free app, enter your mobile phone number.

Amazon Business : For business-only pricing, quantity discounts and FREE Shipping. Register a free business account

Editorial Reviews

About the Author

Alex Allwood is a leading authority on Customer Experience; Customer Empathy is her second book. As founder and Principal Consultant of the customer experience management consultancy, All Work Together, Alex works with organisations to connect customer and culture; empowering leaders and employee teams to work together to enhance customer value and drive customer-centric growth. Alex also teaches people in business how to develop and strengthen customer empathy skills to improve their customer experience capabilities. --This text refers to the paperback edition.

Product details

Customer reviews

5.0 out of 5 stars
5 out of 5
3 customer ratings
5 star
4 star 0% (0%) 0%
3 star 0% (0%) 0%
2 star 0% (0%) 0%
1 star 0% (0%) 0%
How does Amazon calculate star ratings?
Reviewed in the United States on January 10, 2020
Reviewed in the United States on February 11, 2020
review imagereview image

Top international reviews

Tess Kennedy
5.0 out of 5 stars A valuable resource for Marketing & Management teams
Reviewed in Australia on March 6, 2020
Verified Purchase
Sending feedback...
Thank you for your feedback.
Report abuse