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The Customer Experience Kindle Edition
The Customer Experience
*Have you ever Wondered what it would be like if All your Customers Loved the way you Serve them & Constantly Raved about You to Others?
*Can You Imagine if You had the Perfect Team, Delivering Amazing Customer Service, Consistently, to your Appreciative, Valued Customers?
*And How would You Feel if your Business was Booming, because the Experience your Customers have when they Engage Your Business was Above and Beyond Anything that they Could Experience Elsewhere?
That’s what 'The Customer Experience' will do for you and Your Business
Chapter 1. Energy & Emotion------Touchpoints
Chapter 2. Envisionment---Create the Vision
Chapter 3. Employment---Attract Your A-Team
Chapter 4. Empowerment--Equip & Train the Team
Chapter 5. Enlistment----Ask for their Commitment
Chapter 6. Environment-Creatively Control the Surroundings
Chapter 7. Expectations-Of Self, Team & Customers
Chapter 8. Engagement-Engaged Employees will Better Engage Your Customers
Chapter 9. Energy & Emotion-Happiness Chemicals
Chapter 10. Empathy-See, Hear, Feel what Your Customers do
Chapter 11. Excellence-Setting the Standard
Chapter 12. Execution-Putting it all together=The Experience
Chapter 13. Evaluation-Inviting Feedback & Telling Others
Chapter 14. Enrichment (of others)-Contribution/ Giving Back
"What I love about this book is the step-by-step process Christoff has mapped out for elevating the customer experience by teaching us to emotionally understand and connect with the customer. While this might look like a book, it should be considered a tool to raise the standards for your customer service experience. Christoff has masterfully decoded the components for what creates an exceptional customer experience, thus showcasing his mastery in this subject.”
Beejel Parmar, Business Development & Progress Coach, Keynote Speaker
“This book is a great read! The concepts Christoff offers about energy and customer service are spot on. I believe this book is the key to helping companies create a culture for their employees that takes the customer experience to another level that will show up on the bottom line. A rising tide floats all boats!”
James Dentley, International Speaker, Business Strategist & Author of The Five Frequencies of High Performance
- ASIN : B07DWGXC7K
- Publisher : ASPIRE Enterprises Publishing (June 19, 2018)
- Publication date : June 19, 2018
- Language : English
- File size : 2056 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Print length : 158 pages
- Lending : Enabled
- Customer Reviews:
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By Claudia on August 23, 2018
By Eliegator on August 24, 2018
You can have the best product in the world, however if your customer service is not up to par, your customers will go to your competitor!!! So ORDER this book, READ this book, EDUCATE yourself, and then HIRE Christoff!!
Once you realize you NEED the EDGE over your competition, you won’t be able to settle until you get it!!! So, go get it!!!!