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Customer Experiences with Soul: A New Era in Design Paperback – June 6, 2017
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I felt a few moments that the book was a part 2 of the previous book, Holonomics, by over-citation to it. This left him a bit repetitive (in the middle of the book), once I had read it.
I believe that the book began with a good presentation on the subject, very adherent to the business world (of executives who look for the subject Customer Experience), even though I really like philosophy and knowing references references, I thought there was a distancing in the sewing with the themes "Customer experience", "design", leaving the book perhaps a little less charming. A great book, but perhaps - I would go as far as saying - deserved a different title promise.
The book will open the mind of the executive well. You will have good pearls. Good references to Fritjof, Heidegger ...