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Customer Relationship Management Systems: ROI and Results Measurement Paperback – March 4, 1999

2.8 out of 5 stars 3 ratings

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Editorial Reviews

About the Author

Glen Petersen is a consultant, speaker, and researcher in the Customer Relationship Managment Systems industry. He writes articles and is quoted in many publications. He is the author of High Impact Sales Automation: A Strategic Perspective which has also been translated into Japanese.

Product details

  • Paperback : 161 pages
  • ISBN-13 : 978-0966935103
  • ISBN-10 : 9780966935103
  • Dimensions : 6.25 x 0.5 x 9.25 inches
  • Item Weight : 10.2 ounces
  • Publisher : Strategic Sales Performance (March 4, 1999)
  • Language: : English
  • ASIN : 0966935101
  • Customer Reviews:
    2.8 out of 5 stars 3 ratings

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Reviewed in the United States on September 17, 2000
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Reviewed in the United States on November 20, 1999
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