<Embed>
List Price: $22.00
Save: $8.31 (38%)
FREE Shipping on your first order. Details
Arrives: Sep 29 - Oct 1
Fastest delivery: Friday, Sep 25 Details
In Stock.
As an alternative, the Kindle eBook is available now and can be read on any device with the free Kindle app. Want to listen? Try Audible.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Ships from Amazon.com
Sold by Amazon.com
Ships from
Amazon.com

Sold by
Amazon.com

FREE Shipping on your first order. Details
Condition: Used: Good
Comment: This item shows wear including some highlighting or writing.

Other Sellers on Amazon
Add to Cart
$7.25
+ $3.99 shipping
Sold by: partners08
Add to Cart
$9.50
+ $3.99 shipping
Sold by: Exquisite-Books
Add to Cart
$13.99
& FREE Shipping on eligible orders. Details
Sold by: Beautifully Elegant
Have one to sell?
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Authors

Something went wrong. Please try your request again later.


The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Hardcover – January 1, 2013

4.6 out of 5 stars 223 ratings

See all formats and editions Hide other formats and editions
Price
New from Used from
Kindle
Hardcover
$13.69
$7.25 $2.30
Great on Kindle
Great Experience. Great Value.
iphone with kindle app
Putting our best book forward
Each Great on Kindle book offers a great reading experience, at a better value than print to keep your wallet happy.

Explore your book, then jump right back to where you left off with Page Flip.

View high quality images that let you zoom in to take a closer look.

Enjoy features only possible in digital – start reading right away, carry your library with you, adjust the font, create shareable notes and highlights, and more.

Discover additional details about the events, people, and places in your book, with Wikipedia integration.

Ask Alexa to read your book with Audible integration or text-to-speech.

Get the free Kindle app: Link to the kindle app page Link to the kindle app page
Enjoy a great reading experience when you buy the Kindle edition of this book. Learn more about Great on Kindle, available in select categories.

Black lives matter. Books to read right now.
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
    Apple
  • Android
    Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore
    Android

To get the free app, enter your mobile phone number.

kcpAppSendButton

Frequently bought together

  • The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
  • +
  • Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
  • +
  • Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Total price: $43.67
Buy the selected items together

Special offers and product promotions

Editorial Reviews

Review

 
"At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers."
-Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc.
 
“These Rules rule. If you play by these rules you will win.” – Carl Sewell, Chairman of Sewell Automotive Companies and author of the million copy bestseller Customers for Life”
 
"The Customer Rules is easy to read and understand, but profound in so many ways!  If companies and leaders would follow this advice their customers and business would be significantly better." -Al Weiss, Former President,  Disney Parks and Resorts,Worldwide
 
“I don’t know many people who know more about customer service than Lee Cockerell.  If you want to create raving fans and have customers brag about you, read his book, The Customer Rules.  It will send you in the right direction.- Ken Blanchard, co-author, The One Minute Manager and Leading at a Higher Level
 
“No matter what industry you’re in or what kind of company you work for, if customer service isn’t priority, your business will get crushed.  This book shows that any employee at any level of an organization can take pride in serving customers with excellence – in doing so they bolster both their career and their company profits!” -Marshall Goldsmith – New York Times bestselling author of MOJO and What Got You Here Won’t Get You There.
 
“Lee Cockerell offers practical, reader friendly suggestions and guidelines which can be implemented immediately to enhance and improve customer service at any company.”
 -Fred Whyte, President, STIHL Incorporated
 
"Lee Cockerell has written a wise and practical book chock full of ideas about delivering sensational service. He illustrates his lessons with engaging stories about real-life people doing extraordinary things for others. I love it." -Mark Sanborn, Bestselling author of The Fred Factor

About the Author

Lee Cockerell is the author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney, among others. He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. During his distinguished career in the hospitality industry Cockerell earned a worldwide reputation as an expert on the customer experience. Cockerell travels the country addressing audiences at Fortune 100 companies;  educational institutions and non-profits; and government agencies, including the US military.


Product details

  • Item Weight : 10.1 ounces
  • Hardcover : 208 pages
  • ISBN-10 : 0770435602
  • ISBN-13 : 978-0770435608
  • Product Dimensions : 5.27 x 0.79 x 7.78 inches
  • Publisher : Currency; 1st Edition (January 1, 2013)
  • Language: : English
  • Customer Reviews:
    4.6 out of 5 stars 223 ratings