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Customer Service is the Bottom Line Paperback – March 28, 2017
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About the Author
Andrew Carlson knows the hospitality business! He has experience from the front line to the front office and knows what it takes to be successful in this highly competitive industry. His work includes programs to ensure exceptional customer service to creating unforgettable experiences. Andrew Carlson is on a mission to change customer service in restaurants & bars across America. He is a speaker, coach, and author of "Customer Service is the Bottom Line".
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Top customer reviews
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Andrew's book is insightful, entertaining, and full of the kind of practical tips that can be put in place today.
I found the person stories entertaining and enlightening.
Lots of great advice for all kinds of businesses on how to improve your business by improving your service.
Andrew's experience and writing paints a great picture on how to lead ANY business with customer service and better results.
Looking forward to applying his concepts to my businesses.