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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) by [Stephen Coscia]

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library) [Print Replica] Kindle Edition

4.7 out of 5 stars 2 ratings

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Editorial Reviews

About the Author

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

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4.7 out of 5 stars
4.7 out of 5
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Reviewed in the United States on September 15, 2007
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