Top critical review
107 people found this helpful
Updated: replacement works great!
on July 4, 2013
When I first received this item I was impressed, however after the second time the button got stuck to the on position. This thing lasted all of 5 minutes. Now I get to see how good the customer service is. I definitely recommend you look elsewhere.
After posting this review I was immediately contacted by DB Tech customer service, they quickly reacted and offered to UPS a new product ASAP. The speed and focus of their customer service was spot on. It's rare these days that there is any customer service, let alone ones that offer to do the right thing. I have not had a chance to use the new steamer, but the customer service can at least instill confidence that they will take care of the issue. Also one tip, don't search the web if you need to reach them, email them with the address off the box.
I've now been using the replacement for a couple weeks and would say that this is a good steamer. It doesn't have the largest reservoir, but it works really well. I'm hoping this unit lasts and time will tell, but I am satisfied with my purchase at this point.