Top critical review
Manufacturing Quality Control Not Good, and Neither is Dewalt Support
July 11, 2018
I ordered this item based on the features and product reviews. Unfortunately it arrived with a manufacturing defect. There are three main components to this unit: the compressor, the tank, and the gauge assembly. When I went to remove the unit from the box it was clear that the compressor wasn't properly attached to the tank. It looks like you should be able to attach it by removing a couple of screws, sliding it down onto the support legs, then shifting it over to lock it into place. That sadly does't work since the gauge assembly prevents you from shifting it over far enough, so to get the compressor it appears you have to remove the gauges from the tank. This is more than I wanted to mess with on a brand new tool.
I tried calling Dewalt support but that didn't go well either. After calling the 800 number listed on the instruction booklet and waiting for quite a while, the lady said I called the wrong number and that they don't handle air compressors. She forwarded me to someone else. After waiting for several more minutes I finally got through. I gave the person the model number, but then she said they don't handle that model number compressor.
I also tried their online chat support, but after sitting and waiting for 45 mins no representative ever answered. I boxed up the unit and am returning it for a refund.