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DJI 4K, UHD 3.5x Optical Zoom, 2x Digital Zoom Handheld 4K Camera Osmo+ Black
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- 22-77mm zoom lens, 3.5× optical and 2× digital lossless zoom.(Digital lossless zoom only available when shooting at 1080p.)
- 4K video, 12 megapixel photos, silent recording.
- Professional 3-axis stabilization.
- Take sharper selfies with a 50cm minimum focus distance.
- Support for motion timelapse, panorama, long exposure and more.
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|Item Dimensions||9.7 x 4.53 x 4.13 inches|
|Item Weight||1 pound|
|Lithium Battery Voltage||11.55 Volts|
|Shipping Weight||2.87 pounds|
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This item DJI 4K, UHD 3.5x Optical Zoom, 2x Digital Zoom Handheld 4K Camera Osmo+ Black
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|Sold By||Amazon.com||SSE Photo & Video||Koozam||eDigitalUSA|
|Item Dimensions||4.53 x 4.13 x 9.7 in||—||—||—|
Get closer to your subjects than ever before with the DJI Osmo+, DJI’s first handheld gimbal with an integrated zoom camera. A 7× zoom, consisting of 3.5× optical and 2× digital lossless zoom*, gives it a focal length ranging from 22mm to 77mm without sacrificing HD quality. This gives you more control over your composition than ever before.
Top Customer Reviews
For the Pro (or semi-pro): If you're planning on making a buck with this thing, be very very cautious. It maybe does have a useful niche but it will also undoubtedly let you down in a multitude of ways, some predictable, some not.
B1: DJI support and customer service is atrocious. Take your worst experience with AT&T, Sprint, your local Cable Co, any building trade contractor, multiply it by 10X, then throw in some arrogance/hubris, a pinch of a language/translation problem and a giant dollop of cultural incompatibility, then you'll have a small taste of what the "DJI Customer Experience" is like. Take a visit to the DJI website Forum and you can watch the company excoriated on a daily basis. That forum is a great resource for solving any problems that might come up because your only hope is other users who have walked through the fire before you. Platitudes, obfuscation, and avoidance seem to be the primary techniques in the DJI customer service repertoire.
B2: Some units are dogs. I was lucky and got one without the host electromechanical things that can go wrong with the hardware. Many others were not so lucky. If you need to return your unit or get help solving a problem, good luck with that. See B1 above. Judging by stories on the DJI Forum you ship your camera off and wait and wait and wait and wait with no news for months on end. I had a defective UV filter and rather than just send a $5 replacement, DJI required that I send in the entire camera in for "evaluation" which could take up to 6 weeks. Which is just stupid. It was going to cost them more in shipping than it would to just mail a replacement filter. Needless to say, I just bought a new one on Amazon.
B3: The DJI Go app that controls everything is buggy and poorly designed. When you're trying to pan quickly its very easy to send the app into a lock screen that takes several seconds to get out of, meanwhile whatever you were panning after has long since moved off screen. The focus control is a mess. The camera firmware is buggy. They seem to fix things in one version and then break them in the next release 6 mos later. There are complaints from over a year ago on the DJI forum about software bugs that still haven't been addressed. If your camera is working and you don't need the new firmware features, don't do the upgrade. See B1 above.
B4: The marketing is absolute BS. They sell this as a 4k camera that can shoot up to 30mins of video. That is a blatant lie. It is true that after 30mins the camera stops recording and you have to press start to begin recording again. But if you want a continuous uninterrupted video file the max you'll get is about 8min+/- in 4K (14mins in 1080p30). There is a 4G file size limit so the camera needs to start writing a new file every time it hits that limit. Lots of cameras have this limitation but unlike every other camera on the planet that creates "chapters" or "spans" of their video files, the DJI Osmo loses several seconds of video in the transition between the two files. If you were planning on using this camera to shoot an event like a concert or presentation or a game or even your kid's school play know that you're going to lose footage.
B5: The audio is terrible, unusable. Plan on a parallel recording device to capture clean sound if it's important. Noise from the fan and gimbal motors is somewhat to be expected but hits and pops are not. People even seem to have problems using recommended external mics. See the DJI forum for specific tales of woe.
B6: Low light performance is terrible, über noisy. It's a 1/2" chip so I wasn't expecting much and it lived up to my expectations. In truth, footage shot in full sun looks ok if you dial in the correct manual camera settings and add an ND filter.
G1: a 4K camera-gimbal combination that weighs about 14ozs for under $700. Nothing touches it, not even close. That's why you've read this far into this review. You can shoot all day with this thing and not get tired. If you get a unit that functions properly and master the ninja-walk you can get some impressive results.
G2: Quality build. Except for the replaceable UV filter in front of the lens, the mechanical aspects of this unit are all solid. The phone mount is a he-man-engineering work of art.
G3: The touch screen app for Pan Tilt Zoom control is amazing once you get the hang of it. You can do butter smooth moves in any direction and feather the start/stop maybe even better than with bigger Pro camera on a high-end tripod head. I've used several different professional PTZ controllers from Sony, Panasonic, et al over the years but none is as intuitive and easy to master as the DJI Go touchscreen interface. I love it. One note on the zooming, there is only one speed setting ... "glacial". You won't be doing any snap zooms with this thing. No idea if that's hardware limitation or they've just not bothered to create the software option. DJI won't answer the question. See B1 above.
I guess I hate the Osmo+ because it has the potential to be great and DJI is just not trying hard enough to make it live up to that potential. It's that NBA player with all the physical ability in the world and none of the desire to do the work it takes to be great.
If I haven't talked you out of buying this thing at least you'll go into your relationship with the Osmo+ with open eyes. This is all info I wish I'd had before pulling the trigger.
Here's a breakdown of the service process, so that you can decide if you want to deal with DJI or not. If you're a filmmaker and something happens on location or on a trip, good luck. I've been without mine for over 2 weeks and can't get a straight answer. Support keeps redirecting me to other people and don't seem to communicate with each other.
12/21/16 - Osmo stops working; I contact customer service (online and phone - both have long waits of 30-60 minutes); they ask me to fill out the online form including product info, serial number, etc. and I do so.
12/22 - They send me a printable shipping label via email
12/23 - Mail Osmo to DJI repair with copy of receipt and printout of online form w/serial number
12/28 - Receive confirmation that they have the Osmo and an estimate for repair. It lists that it needs a new Osmo WIFI Module (FXZY) and one hour labor for a total of $84. (the wifi module is internal and the unit wasn't physically damaged, so this should be under warranty as it is a defective part). I then spend a lot of time on the phone and on online support trying to figure out why they are asking me to pay for repairs. $84 is not much in the grand scheme of things - especially when I consider how much of my time I've wasted on this - but I don't want to pay for something that should be covered. Just trying to get someone to give me an answer.
12/29 - Receive a follow up email. Despite the fact that I had to include the serial number to fill out the claim form in the first place (they have the info attached to the case), and that I included a copy of the receipt in the box, AND that the Osmo plus has been out far less than a year and therefore within the warranty period, here's what it says:
This repair was invoiced because there was no proof of purchase included. We may have been able to check the activation date with the serial number, but that was scratched off as well. Please send a copy of your proof of purchase for evaluation.
DJI NA Repair Admin
First of all, there is no way the serial number was 'scratched off'. I included it on the initial form to get the shipping label generated, and I read it off the unit. Not sure what is going on with this claim. Also, the Osmo plus first went on sale in August 2016, 4 months ago...so ANY repair claim for an Osmo plus is still in the warranty period. I replied to the email above on 12/29 with a copy of the original repair claim form with the serial number, and also a PDF of the receipt.
Since then (one week ago) I have tried to contact them via email about the status of my repair, and to confirm that the defective wifi unit is covered under the warranty. I have not heard back. But today they sent an auto email asking me again to pay the invoice. So I contact support, sit on hold for another hour (phone and online) and finally get someone online. They say that it's been sent on to another department. Note that this has been languishing for a week, for a repair that was estimated at one hour, for a part that's obviously defective. Just poor customer service. The online chat was ended abruptly without finishing the conversation.
Their customer service is quite obviously a mess. If I ever get my Osmo back, I'm likely going to invest in the extended care plan just so I don't have to deal with this ever again. If they make this right, I'll come back and adjust this review. I hope they fix it because I really do like the product.
If you don't get one, I can guarantee that all of your competitors, including me now have one and we are doing impossibly smooth jib and dolly and tracking shots
That are making clients jump for joy.
In the beginning I wasn't convinced that this could be used for serious broadcast or corporate work because of the sensor size, color space and audio connectivity.
Who are we kidding it all winds up on the internet and looks awesome.
I had such high hopes for it too, but it has let me down at every turn and I can't afford to use it anymore.
The video quality for a camera this size is excellent, but the actual functionality is terrible.
Biggest issue I have is being able to judge focus. The low quality image that's sent to your phone is so bad, it's impossible to tell what's in or out of focus. This could be solved with a simple firmware update but DJI isn't interested in supporting this camera or else they would have fixed this issue a long time ago.
One thing I will say is that when this camera is working, it's great. It also has a lot of nice features like motion timelapse and live streaming but all these features are very buggy as well.
At the end of the day, it's not reliable enough for professional work.
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