DJI Phantom 3 Professional Quadcopter Aircraft, 3-Axis Gimbal & 4K UHD Video Camera, Remote Controller Included - Bundle With Extra Battery, DJI Aluminum Case
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- DJI Phantom 3 Professional Quadcopter Aircraft - 3-Axis Gimbal - 4K UHD Video Camera - Remote Controller - 4 Propellers - Spare Set of 4 Propellers - 2x Intelligent Flight Battery - Battery Charger - Power Cable - Phantom 3 Safety Guidelines - Phantom 3 Intelligent Flight Battery Safety Guidelines - Phantom 3 Pro Quick Start Guide - Gimbal Clamp - 4x Vibration Absorber - 16GB micro-SD Card - Micro-USB Cable - (See Specs for More Included Items) - Spare Battery - DJI Aluminum Case
- Adorama Valuable Bundle. Kit Includes.
- DJI Phantom 3 Professional Quadcopter Aircraft w/4K UHD Camera & 3-Axis Gimbal, Remote Controller, 4x Propeller Pair, Intelligent Flight Battery, Battery Charger, Power Cable, Phantom 3 Professional Safety Guidelines, Phantom 3
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DJI Phantom 3 Be your own director and tell your story as never before. Reach for the sky and capture professional-quality footage from a new perspective. With a crystal-clear camera, real-time HD video display, and intuitive flight controls, what will you create? Epic Aerial Video Imagine amazing, immersive footage at your fingertips. Imagine capturing content fit for the big screen, with crisp images, beautiful resolution, and vivid colors. With an integrated, stabilized camera, your Phantom 3 brings your imagination to life. The Phantom 3 Professional comes with a 4K camera. Live HD View Experience a new view of your world, over distances up to 3.1 miles (5 km)* and in real time. Simply connect your phone or tablet, and a 720p HD view of everything your camera sees as you fly is displayed live. This immersive view streams to you in absolute clarity, enabling you to get that perfect shot and experience flying in a unique way. This live view is made possible by DJI Lightbridge image transmission technology that is used by professional cinematographers and photographers who demand only the best. Fly while seeing everything in HD, and feel what it's like to be above your world without ever leaving the ground. Allowing this unprecedented long range is DJI's proprietary quad-antennae design. Each of the four legs of your Phantom 3 contains a high-powered antenna, all constantly broadcasting th
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The Phantom 3 Professional is an unbelievable piece of technology, I preordered this item in April and received it on May 6th. The first week, I played with the drone a little indoors (stable easy flight), and outside my house just to make sure it was operating properly. The only complaint I had to this point was that it took a good bit of futzing around (and more than an hour) to get the firmware between the app, remote control and onboard the drone all in sync, and that they seem to be pushing new firmware all the time (I like the fact that new software is coming out, but if it is going to be that frequent, the process for applying it should be a little less convoluted). Everything else was brilliant.
The weather was going to be great that weekend, so we planned on a maiden voyage down to the Delaware River. The drone performed spectacularly. The video was amazing (https://www.youtube.com/watch?v=Wr-w7bJbVhY), as a matter of fact, everything about the Phantom 3 was as advertised. The distance, control, stability, camera quality, all exceptional.
At the end of this first flight, I was flying by sight and accidentally ran into a tree (you can see this on the video). Again, the drone was fantastic, it survived a bouncy 50ft fall to the ground with hardly any damage. As a matter of fact, I was immediately able to fly it again. Only problem was there was a very small externally affixed ribbon cable on the camera gimbal that was torn during the fall. I was able to fly the drone and see through the camera, but unable to move the camera.
On Monday May 11th, I contacted DJI to inquire how I could purchase the replacement part for this ribbon cable. They informed me next day that "The issues that you're describing require for you to send in your unit for repair." I assumed this was a mistake, and all I needed to do was call someone and explain the situation... i.e. Drone flying fine, camera working, but immovable with an obvious needed replacement of a small torn cable.
I called customer service the following day (May 12th) After hours on the phone with the customer service agent, this was the result:
1. They would not sell me a replacement ribbon cable and let me install it myself
2. They could not tell me what it would cost to replace the cable if I sent it to them
3. They could not tell me how long it would take to replace the cable (only that repairs normally took 6 weeks!!!!!) yes six weeks
4. I could not just send in the camera and have them fix that, I had to send the whole drone (even though is was still flying fine). This is hugely important, because it meant that even though the camera is designed to be removed and reattached (DJI even providing additional washers to do so in the shipping package) that I would have to pay to ship the entire 10lb drone to them, vs. just the light weight camera costing me $50 for shipping ground (5-7 days time) instead $10-15 to ship the camera to them via 2-day shipping
5. I asked to speak to a customer service supervisor multiple times and was told that they will not speak to me over this issue.
I was really upset and took to twitter: https://twitter.com/DJIGlobal/status/598322752446078976
After exhausting every mechanism I could find to try and talk to someone reasonable at DJI, I finally broke down and shipped the entire unit to them on May 22nd. Although Fedex delivered the package to them 6 days later on May 28th, DJI did not officially "receive" the package into their system until June 5th. (2 weeks after it was shipped).
Since that time it has been a black hole. According to DJI CS, a technician should have looked at the drone and developed a repair estimate "about two weeks after they get it" (well that would have been June 20th). I wrote them on June 24th to request a status and was sent a form letter explaining that "If you call in or email for a status update before the end of the 6th week, the customer service representative will not be able to provide any further update". This means that I can not enquire as to the status of my $1,300 drone until July 17th (even though it is supposed to be complete by Julty 17th...)
Can anyone think of any product in any category that has a more draconian and horrible repair process? There is absolutely no way that you could possibly think about running an aerial photography business using DJI products. You would be forced into the position of purchasing multiple drones in case one has a problem, what photography business could afford to be without its camera for 2 months every-time something went wrong with it?
Imagine: Oh, your tripod broke? please send in your entire camera and lenses so we can hold them hostage, without telling you how long or how much it would take to fix the tripod, and please don't bother to ask us pesky questions like the status of the repair, because we are too busy to actually provide our customers any information.
I will post an update when I actually hear back from DJI on the cost and timing of my repair.
And then my adventure began... 3 days into having the Phantom, I noticed that while flying, my gimbal would often lose track of the horizon and begin filming crooked. I got online and found a DJI support rep saying "this is a known issue. Please wait for an update next week that will fix the issue." I waited. I installed it. Nothing changed. I tried recalibrating the IMU and the gimbal... nothing changed.
Of course, this wasn't too concerning. This is surely something that would be covered in their 6-month warranty, right? Heck, I was only 10 days in! I called in and found out that DJI only will return or exchange the Phantom (even if the issue is their own) for the first 7 days!!! They'll "attempt" a repair under warranty for you, though. Just can't guarantee anything. Seriously!?!
I called in several times, talked to a manager, waited on hold for countless hours. I told them over and over - it was one of your own reps on the forums that made me wait any longer than 3 days in the first place! Finally, they approved me for a refund or exchange. "We'll send you a shipping label in a few moments." I waited a few days. Nothing came. Emailed my rep. No response for 4 days. Called in again and started a new ticket. At the end, the rep emailed me and said just to respond with a filled-out form. I responded within 5 minutes. He said "Perfect! I'll get you a shipping label in just a bit after I get this approved." Never heard from him again.
After several more emails, 2 more calls, and 10 more updates to my support ticket from my side, they finally sent me a shipping label. This is now 1 month into me talking to support. I sent in the Phantom and saw the tracking updated to say that it was delivered to DJI 2 weeks ago. After 3 more calls in to support (all of which their system suddenly hung up on me during because "call volume was too high"), several emails, and a few more zendesk upgrades... I still don't even have confirmation that they got my drone. My $1260 is still up in the air. I don't doubt that they're going to forget that they approved my request and send it back or something.
In short... DJI is a gorgeous prostitute with a deadly STI. You'll love the moment you buy the Phantom. You'll be convinced you're in for a great time. It's a glorious thing to behold. But give it a week and you'll regret it. Oh how you'll regret it. Having gone through their support for a Phantom 2 in the past and now for my new Phantom 3... I'd warn you before you buy that you're entirely on your own. Even if they ship you a brick, they won't help you.