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DJI Phantom 2 Vision+ V3.0 Quadcopter with FPV HD Video Camera and 3-Axis Gimbal (White)
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- Super smooth video thanks to the 3-axis gimbal
- Crystal clear stills and live streaming video from the redesigned HD video camera with built-in FPV link
- Extra-long flight times of up to 25 minutes from the intelligent 5,200-mAh battery
- More flight power and security from the high-efficiency self-tightening propellers, redesigned for V3.0
- This is V3.0 which includes an upgraded controller with rechargeable batteries and gimbal control dial, updated motors and more efficient propellers
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The Phantom 2 Vision+ from DJI brings ready-to-fly into the professional realm. With its 3-axis gimbal supporting an all new custom 1080p video camera with Wi-Fi first-person-view (FPV) on your iOS or Android device, you'll be creating super smooth cinema-quality videos in minutes. The Vision+ eliminates setup headaches with the gimbal and camera already securely mounted and aligned at the factory. Just open the box, charge the batteries and screw on the props. This is the highest quality ready-to-fly solution ever made and will quickly become the standard for independent film makers, journalists, farmers, emergency personnel, extreme sports enthusiasts and aviation hobbyists. NOTE: This is version V3.0 of the Phantom 2 Vision+ and includes upgraded motors, propellers, and a new remote control transmitter that has a rechargeable battery built in.
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1. SO FUN to fly, brings onlookers, and interested people from all around to look at it and visit about it.
2. Very EASY to fly. If you grew up in any part of the video game generation, consider yourself properly trained for this. I never have played with airborne RC devices other than the cheap 40.00 helicopters you can buy at Best Buy, which I can hardly hover with. The Phantom is so easy and user friendly.
3. Videos and Photos were amazing. I developed a following pretty quickly on Facebook of people asking me to try different things with the Phantom. "Fly over and around your car". "How about flying over a forest, or a lake?"
Fun stuff, and kind of a good challenge too.
So here is why DJI failed in my book.
On January 15th, I took my quad out to Wilmington, NC and flew it around the Battleship North Carolina.
A selling point of the DJI equipment is a "Return To Home" (RTH) Feature. Basically if you get too far, too low on battery, into an area you shouldn't be in, the Phantom will switch to "RTH" And come back to it's starting point. Keeping you and the Phantom out of trouble. My Phantom with 12 mins of flight time left (they switch to RTH with 5 mins left) Average battery was 12-18 mins of flight time. My Phantom was 100' ft. away and 60'-100' ft with direct line of site, and in the air on its third battery of the day, in the same location as the previous too, a wide open park. All of a sudden my Phantom shot up in the air like a rocket then flew away from me out of distance and my screen showed, "Going Home" Indicating the RTH feature was activated.
Note: (I followed all the start up procedures between each battery as directed by DJI. Turned on the remote and wi-fi extender, then the Phantom, then calibrated, then flew.)
The Phantom then flew back my direction, and then slowly landed in the Cape Fear River, about 80' ft. from shore, and was swept away in the fast moving current (HA HA...) It's probably in the Bahamas by now.
So I'd heard and chose to ignore the information in negative reviews about the Phantom "going rogue" and flying away never to be seen again, and spend nearly $1500 (with extra battery and shipping). I'd also heard that DJI's customer service was awful, and they didn't care about their customers all that much. (See other reviews on Amazon and elsewhere) I decided to take a chance and post my story on the DJI Facebook page, to my surprise within about 15 mins I was asked to send a detailed account to support@DJI.com where they would be happy to review my case, and assist me if possible. I did so, and within about a week, I got a call from a gentleman named "Anthony" with DJI's Support group. He told me that after reviewing my case, it appeared that I'd done everything I could to regain control of the Phantom, and followed the start up processes and procedures correctly, and that this appeared to be a defect in the Phantom or the RTH function, and he assured me that DJI wanted to get me flying again ASAP! They just wanted me to fill out a "DJI Customer Questionnaire" to get my claim on company documentation, which was fine with me after looking it over.
WELL AWESOME!!! Right? the things I'd heard were either untrue, or DJI had gotten better at customer care.
WRONG. After 3 more days, I received an email from an anonymous supervisor in the support group, stating after reviewing my case, they were happy to help me by offering me a replacement for 50% off, a total of 650.00 before shipping, and another 129.00 for another battery to replace the one that had sank.
I responded to the supervisor and explained that if the issue was 100% a factory/manufacturer defect, then in my mind DJI should replace 100% of the Phantom. He wrote back that I was lucky that they'd even offered me the 50% as they were taking my word for it that it was not operator error. Regardless of information I'd provided, photos and from the previous flights before the crash, and after what I was told during the phone call, DJI refused to truly take care of me. If I'd landed it in the water, or flown it too far away and it didn't have enough battery to make it back, or in an area that could mess with the drones internals...I'd accept it and eat the money spent, but I'd think for the kind of money their customers spend to buy a "hobby" they'd cater a little more and try to grow their poor reputation for customer satisfaction.
I also love Amazon, but recommend all DJI buyers consider purchasing from a local hobby store. Why? Because DJI's support policies severely limit warranty and replacement options on drones purchased from online sellers. DJI does this purposely to drive sales through hobby stores and their strategy is highly effective.
As you will read from many other owners, dealing with DJI's Support Team continues to be frustratingly difficult. Their policies on replacing and/or repairing products are written to minimize their cost at the expense of customers.
Here's what happened to my son.
After just 3 uses, the wifi extender stopped working. No lights, no wifi, will not charge, will not show any lights when charging, nothing, dead. Clearly a manufacturing defect - and clearly only an issue with the wifi extender (we continue to fly our phantom without it).
After calling technical support, we're informed DJI will not replace any product after 7 days of purchasing. You read that correctly - you get 1 single week to return the unit if something does not work correctly.
Do they provide repairs under warranty?
Yes they do, but ONLY if you send EVERYTHING BACK. Pack it all up in the original box, pack that box in a separate shipping box and send 10 pounds of boxes, quadcopter, controller ad everything else back -- at significant cost to you.
But what if only the remote control is broken (or just the little wifi box which is even separate from the controller). Doesn't matter - DJI will not accept just the broken part. They will not accept the return for repair or replacement unless you return everything - at your personal expense. Have you checked the price to ship 10 lbs across country recently?!
So thank you DJI for the abysmal experience you've given my son - courtesy of your draconian, outdated support policies.