- Paperback: 102 pages
- Publisher: BookSurge Publishing; 1 edition (January 17, 2006)
- Language: English
- ISBN-10: 1419623257
- ISBN-13: 978-1419623257
- Product Dimensions: 5.2 x 0.2 x 8 inches
- Shipping Weight: 6.1 ounces (View shipping rates and policies)
- Average Customer Review: 4.4 out of 5 stars See all reviews (12 customer reviews)
- Amazon Best Sellers Rank: #550,314 in Books (See Top 100 in Books)
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The Deadly Sins of Employee Retention 1st Edition
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Top Customer Reviews
Their concept of "Shoves and Tugs" is absolutely brilliant and the most innovative thinking I've seen on the topic of employee retention. By distinguishing between the reasons why people leave and why they stay, we've uncovered the root-cause problems that were causing people to quit. And no employee survey we ever conducted got us even 5% of the information we uncovered with this simple "Shoves and Tugs" script.
And I'm so grateful that they give the exact script that every manager needs to use with their employees. We have many managers that don't have much experience with advanced employee retention efforts, and this book makes it so easy to implement.
They also give the exact process and exact script to use when someone quits but you don't want them to leave. Last week we used this script with 3 people who wanted to quit and we got every one of them to stay.
This is an exceptional book. It's an easy and entertaining read, and it's loaded with hands-on practical tools that leaders can implement immediately. It's also got the most innovative thinking I've ever seen on employee retention, and I've seen everything out there. Whether you're a CEO or a first-time supervisor, this book is a must-read.
Here, by contrast, Murphy and partner Burgio-Murphy work from the ground up, using a vast survey of 100,000 business leaders (mid-level up to senior) to build a picture of what employment and HR strategies help minimise the risk of a good employee moving on. (The people they interviewed were responsible for 20,000 hires during the survey period - and the success of these was tracked over time.) The authors highlight five top reasons why organisations have a demonstrably poor retention rate of new employees. In order the reasons for 'moving on' are;
- Coachability (26%): The ability to accept and implement feedback from bosses, colleagues, customers and others.
- Emotional Intelligence (23%): The ability to understand and manage one's own emotions, and accurately assess others' emotions.
- Motivation (17%): Sufficient drive to achieve one's full potential and excel in the job.
- Temperament (15%): Attitude and personality suited to the particular job and work environment.
- Technical Competence (11%): Functional or technical skills required to do the job.
In hindsight, many interviewers look back and realise that they saw the signs back at the interview stage, but were perhaps distracted by other issues - the technical competencies, the need to fill the gap quickly - and this volume encourages managers and supervisors to help employees operate more functionally within the organisation.Read more ›
Most Recent Customer Reviews
Easy to pick up and read. We also purchased "Retaining Valued Employees" as we are trying to keep our main team together.Published on July 15, 2013 by Erwin
The information is nothing new. Treat your new employees well and they will feel at home.Published on August 26, 2010 by Patricia T.
I ordered this book because I saw it associated with some training and wanted to check out the content without attending the class. This was a quick read (approx 45 min). Read morePublished on April 10, 2008 by K. Paskvan