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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers by [Noah Fleming, Shawn Veltman, Debra Margles]
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers Kindle Edition

4.7 out of 5 stars 28 ratings

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Editorial Reviews

Review

"Dealing with Difficult Customers is a skill that the best companies in the world have. This exceptional book will show you how to develop it in yourself and your organization."
--Marshall Goldsmith, #1 New York Times best-selling author of Triggers and What Got You Here Won't Get You There, Reviews

"These authors are experts on customer service and customer experience, having helped hundreds of companies of all sizes."
--Inc., Reviews --This text refers to an alternate kindle_edition edition.

About the Author

Since 2005, Noah Fleming has helped his clients discover the goldmine of profits hiding right inside their businesses. He is a sought-after business strategy consultant, high-impact speaker, and the author of Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving (AMACOM). His firm, Fleming Consulting &amp; Co., is a trusted coaching and consulting source for thousands of business owners, executives, and individuals who want to dramatically grow their businesses. He is routinely quoted and mentioned on mainstream media outlets like the New York Times, Forbes, Reuters, and others. Fleming also writes a blog and publishes his weekly newsletter, The Tuesday Tidbit, for more than 22,000 subscribers. His website is noahfleming.com.


For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools, and applications successfully implemented in hundreds of companies across dozens of industries. Veltman has been involved with companies ranging from Internet start-ups to medical device manufacturers, helping executives extract world-class performances from their sales and marketing teams.
--This text refers to an alternate kindle_edition edition.

Product details

  • File size : 1270 KB
  • Publication date : November 20, 2017
  • Word Wise : Enabled
  • Print length : 240 pages
  • Publisher : Career Press; First edition (November 20, 2017)
  • ASIN : B07J19N5CP
  • Language: : English
  • Lending : Enabled
  • Text-to-Speech : Enabled
  • X-Ray : Not Enabled
  • Enhanced typesetting : Enabled
  • Screen Reader : Supported
  • Customer Reviews:
    4.7 out of 5 stars 28 ratings

Customer reviews

4.7 out of 5 stars
4.7 out of 5
28 global ratings
5 star
73%
4 star
22%
3 star
5%
2 star 0% (0%) 0%
1 star 0% (0%) 0%
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Reviewed in the United States on August 21, 2018
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Reviewed in the United States on August 24, 2018
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Reviewed in the United States on June 20, 2018
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Top reviews from other countries

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5.0 out of 5 stars A great read! A number of suggestions that I can ...
Reviewed in Canada on December 9, 2017
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