|Item model number||CAPTAIN 240 EX|
|Item Weight||3.2 pounds|
|Product Dimensions||12.4 x 5.3 x 8.1 inches|
|Item Dimensions LxWxH||12.4 x 5.3 x 8.1 inches|
|Is Discontinued By Manufacturer||No|
|Date First Available||July 15, 2016|
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DeepCool Gamer Storm CPU Liquid Cooler AIO Water Cooling (Captain 240 EX)
We don't know when or if this item will be back in stock.
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- Upgraded high-density water Micro channel with powerful self-governed circulation system, 10% more efficient heat dissipation. . Air flow - 64.4 CFM. Noise level - 31.3 decibels
- Amazing glass design &patented visual external-circulation system
- Updated tooling free installation solution, Solid 100% metal material clip
- Unique silent TF 120 double-blade fan to offer a higher Air pressure for radiator, more efficient to take heat away
- Upgraded anti-explosion rubber Tube, anti-corrosion, crush resistance thermostable material
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Captain ex series has preserved most key features from the previous captain version: styled with Steam punk appearance, built with visible liquid flow and LED lightening. In addition, captain ex series will bring you upgraded anti-explosion rubber and high-density water micro-channel, unique silent TF 120 double-blade fan, as well as updated tooling free installation solution, which will dramatically improve your heat dissipation experience, especially in terms of stability, silence, efficiency and convenience.
Top reviews from the United States
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I had purchased a Captain 240 EX through amazon a year and a half ago roughly. Everything was fine up until a few weeks ago when my computer shut off randomly. The Captain 240 ex leaked all over my entire system. My expensive custom rig ruined. The parts damaged and no longer operational are a MSI titanium motherboard, 32 gigs of corsair vengenace dd4 memroy, nvidia gtx 1080ti, m.2 samsung ssd, another ssd, seasonic PSU.. Only thing usable is the CPU oddly enough.
After emailing DeepCool back and forth who have no US representation for support here in the states mind you.. i was told they could only offer me a compensation on the defective cooler and would not reimburse me monies on my damaged rig. Do yourself a favor and stay away from deepcool products.
2/2 of these AIO coolers I have received from DeepCool have arrived in an undamaged box and still leaking from the exact same place. It's not shown in pictures, but apparently the lower end of the J-shaped pipe that joins to the side of the pump housing is a weak point in the system. There is so much pressure in the system that it forces this joint out of its seal, and so a leak occurs.
I took pictures of the issue and contacted deepcool's customer service via email, received a response within two hours. Note, this was in the late afternoon/ early evening and they are in Shanghai, so beginning of the business day there. They apologized profusely, said they had never had an issue like this before, offered me a free replacement and upgrade to the 360EX, which I accepted. NOTE: Multiple reviews have listed this exact same leak problem. I bought this because the reviews with problems listed really emphasized their amazing customer service, so I figured if I was unlucky enough to get a leaking unit, it would be an easy fix.
First thing the next day, a new cooler was on the way, this was on thursday 12/8/16. Yesterday, on tuesday 12/13/15, the new cooler arrived at my house. It seems they have some sort of contract with Amazon, as the replacement came in an Amazon box. Also undamaged. When I opened the box, the first thing I noticed was moisture that had been sprayed around the interior of the box. So, I inspected the pump housing and the EXACT same joint had leaked. The system pressure causes coolant to SPRAY out of this leaking joint.
I contacted deepcool support AGAIN, told them that I would not like another replacement, I would much prefer to just have my money refunded. They offered either refund by paypal, or amazon gift card, stating that some people who chose paypal refund were charged a fee of some sort. I requested the amazon gift card balance, and it was placed on my amazon account the same day. So, to recap, two terrible products with great customer service.
I've had the Captain 240ex for less than 6 months, and it leaked from the glass "J" pipe where it fits into the side of the pump/cpu block. From other reviews, it seems this is a known failure point. The leak damaged my very expensive video card. It took many hours to clean up all my components and case the best I could (toothbrush and isopropyl, looking at you). Even then, the coolant permanently stained some components it sprayed but didn't damage (e.g. RAM heat spreader, etc.). Therefore, I can NOT recommend this product.
However, I contacted DeepCool right away, wrote a cordial email explaining what happened, with pictures. After a few email exchanges, they agreed to refund my purchase price, plus reimburse the cost to replace my video card. I heard they were good in this regard, but didn't believe it. It turns out they are.
Bottom line: It's a great looking AIO system, has a known point of failure (may still be rare), but the customer service should give you some confidence if you decide to pick up this item. I'm personally sticking with an air cooler for a while, don't want to do that clean up again.
While this cooler seems to have a decent build quality the AM4 bracket must be either purchased separately or added to your cart with the use of DEEPCOOLS promo code. That being said the hold down plate is very loose until the cooler is tightened down, but the problem lies in the thermal compound that is pre installed on the block. The compound forms a very tight bond between the CPU and the water block.....so tight in fact if you try to remove the cpu cooler to re orientate it the pressure of unscrewing the two hold down screws will pull the Ryzen chip right out of the socket and leave it stuck to the bottom of the AIO. This means that you will have to very gently try to pry your 400$ Ryzen 1700x off of the waterblock and hoping that you didn't just destroy it or damage the socket on your motherboard. Ill give it two stars for decent temps and a somewhat quiet operation when the pump doesn't sound like its chucking around marbles in a jar.
Top reviews from other countries
**EDIT** Deepcool replaced the cooler with a brand new better version and refunded the graphics card in full! Nice support Deepcool, awesome company care!
Best CPU cover design though - looks great (except my new item is black, not white. Has murdered my colour scheme!)