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Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees 3rd Edition

3.8 out of 5 stars 4 customer reviews
ISBN-13: 978-1450585743
ISBN-10: 1450585744
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Frequently bought together

  • Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees
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  • If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As  A Cucumber.
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  • Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Total price: $71.30
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Product details

  • Paperback: 190 pages
  • Publisher: CreateSpace Independent Publishing Platform; 3 edition (April 6, 2010)
  • Language: English
  • ISBN-10: 1450585744
  • ISBN-13: 978-1450585743
  • Product Dimensions: 8 x 0.4 x 10 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars 4 customer reviews
  • Amazon Best Sellers Rank: #1,949,498 in Books (See Top 100 in Books)
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November 1, 2010
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April 25, 2010
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