- Hardcover: 296 pages
- Publisher: RosettaBooks (June 7, 2016)
- Language: English
- ISBN-10: 0795347510
- ISBN-13: 978-0795347511
- Product Dimensions: 6 x 1.2 x 9 inches
- Shipping Weight: 1 pounds
- Average Customer Review: 20 customer reviews
Amazon Best Sellers Rank:
#362,793 in Books (See Top 100 in Books)
- #46 in Books > Politics & Social Sciences > Politics & Government > Public Affairs & Policy > Communication Policy
- #116 in Books > Politics & Social Sciences > Politics & Government > Elections & Political Process > Media & Internet
- #202 in Books > Politics & Social Sciences > Politics & Government > Public Affairs & Policy > Public Affairs & Administration
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Delivering on Digital: The Innovators and Technologies That Are Transforming Government Hardcover – June 7, 2016
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In Delivering on Digital, William Eggers, one of the country’s leading experts on public management, provides critical insights that will help public officials bring government into a digital-centric world. ―Stephen Goldsmith, author of The Responsive City and Daniel Paul Professor of the Practice of Government, Harvard University (Stephen Goldsmith)
The revolution William Eggers chronicles and his prescription for digital transformation should matter to every public sector leader―and to all citizens. ―Jennifer Pahlka, CEO and founder of Code for America and former Deputy US CTO (Jennifer Pahlka)
The digital revolution that has reshaped our lives risks passing government by. Fortunately, William Eggers―one of the country’s finest innovative minds―is here with a remedy. In an era awash in cynicism, Delivering on Digital is a hopeful book that offers real solutions. ―Daniel H. Pink, author of Drive and To Sell Is Human (Daniel H. Pink)
William Eggers understands the creative force and problem-solving mentality of hackers and how such innovative mindsets can be the catalysts for digital transformation in government. ―Karen S. Evans, National Director, U.S. Cyber Challenge and former Administrator for E-government and Information Technology, Executive Office of the President (Karen S. Evans)
The wisdom in this book will be a welcomed tome for anyone who’s ever been mired in the antiquated, overly complex systems of the online services of today’s governments. ―Mike Bracken, founder of UK’s Government Digital Service (Mike Bracken)
William Eggers illustrates and envisions how digitization has already paved the way for an entirely new mindset and set of systems that enable government to serve citizens in new and better ways. ―Peter Sims, founder and CEO Parliament, Inc. & author, Little Bets: How Breakthrough Ideas Emerge from Small Discoveries (Peter Sims)
About the Author
William D. Eggers is the executive director of Deloitte’s Center for Government Innovation. His new book is Delivering on Digital: The Innovators and Technologies that are Transforming Government.
His eight other books include The Solution Revolution: How Government, Business, and Social Enterprises are Teaming up to Solve Society’s Biggest Problems (Harvard Business Review Press 2013). The book, which The Wall Street Journal calls “pulsating with new ideas about civic and business and philanthropic engagement,” was named to ten best books of the year lists.
His other books include The Washington Post best seller If We Can Put a Man on the Moon: Getting Big Things Done in Government (Harvard Business Press, 2009), Governing by Network (Brookings, 2004), and The Public Innovator’s Playbook (Deloitte Research 2009). He coined the term Government 2.0 in a book by the same name. His commentary has appeared in dozens of major media outlets including the New York Times, Wall Street Journal, and the Chicago Tribune. He can be reached at on twitter @wdeggers.
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I learned about sites and services I did not know existed, many of which have to do with access to information as well as a transformation in the type and amount of information available. What I personally found the most interesting was how different the approach to government services is, but that goes to (what seems to be) an overhaul in who is providing those services, with many now provided by software Programmers take a very different approach both to the provision of services, and what information should be made available as parties to the digital revolution than (for lack of a better word) the old guard. I have got to say that some of this does not make sense to me, as it seems many laws would have had to change to provide expanded access, however, I can not offer any information to the contrary having been fairly traumatized by trying to obtain insurance myself via the exchange, and having found it not only frustrating but a prodigious waste of my time. I sincerely doubt that I am alone here., and I think it is an obstacle which needs addressing. I have to wonder how many people (who do nor rely on the government for a check) would voluntarily attempt to use a government web site to seek information?
While I feel like I learned a good deal about how services are being provided and new services which are available, or expanded, Though familiar with many of the abbreviations, there were some which were unexplained. Some could be figured out in context but others made it a bit more challenging to read.. I do get a sense that he was excited and wanted to offer as much information as possible, occasionally taking shortcuts. I do think it is otherwise very readable, It is a book which should be of particular interest to those who provide contract services, as well as to those who may be able to give up waiting in line by going on line.
In Delivering on Digital: The Innovators and Technologies That Are Transforming Government (RosettaBooks 0795347510), author William Eggers showcases the other side of the story, the many cases where government IT projects were successfully rolled out.
Eggers does also chime in on his views why Obamacare site failed so miserably, and what lead to its catastrophic roll-out. He uses that to contrast other, smaller project that were able to be successfully rolled-out.
Eggers is a big fan of open source and cloud computing, and many of the success stories in the book on centered around agencies that successfully used these technologies.
The book details the high-level methods government agencies can use to jump start new project.
Many of the success stories the book chronicles are smaller, more discrete applications that are easier to modify. Legacy systems such as those from the IRS are inificnitely more complicated and don’t lend themselves to such easy retrofitting.
A recurring theme Eggers makes is that there is no shortage of technical capabilities that is hindering government agencies, rather it is the culture that is often highly resistant to any sort of change.
At about 250 pages, the book is a very high-level overview to the topic. Eggers does not get into low-level details about systems design or implementation. Such a detailed technical guide would easily be over 2,000 pages long for any moderately complex government system.
For those in the government sector looking for that high-level guide to digital transformation, Delivering on Digital: The Innovators and Technologies That Are Transforming Government is a handy guide to help them get started on their journey.