- Paperback: 272 pages
- Publisher: Grand Central Publishing; Reprint edition (March 19, 2013)
- Language: English
- ISBN-10: 9780446576222
- ISBN-13: 978-0446576222
- ASIN: 0446576220
- Product Dimensions: 6 x 0.8 x 9.1 inches
- Shipping Weight: 11.2 ounces (View shipping rates and policies)
- Average Customer Review: 1,086 customer reviews
- Amazon Best Sellers Rank: #14,503 in Books (See Top 100 in Books)
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Delivering Happiness: A Path to Profits, Passion, and Purpose Paperback – March 19, 2013
|New from||Used from|
Frequently bought together
Customers who bought this item also bought
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Try the Kindle edition and experience these great reading features:
1,086 customer reviews
Review this product
Read reviews that mention
Showing 1-3 of 1,086 reviews
There was a problem filtering reviews right now. Please try again later.
I personally really enjoyed this book. It is motivational and opens a path for a completely revised way of thinking about running a business. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. As an employee of a business, reading this book makes you jealous of all Zappos employees. Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a whole is amazing. It was a culture that included employees extremely close to each other, departments that were not separated but unified, a fun loving and relaxed place, and a common goal of being happy while delivering the best service in the world.
There’s not much I didn’t like about this book, it’s incredibly relevant and helpful to anyone thinking or aspiring to become an entrepreneur. The most help the book gives to aspiring entrepreneurs is to realize the overall spectrum of a company, not just profits, but also how to thrive by creating your own core competencies that no one else can replicate.
What I learned: The main point that the book hits on is in the title. How to deliver happiness to everyone that comes into contact with you or your company. The word that is used many times is WOW. The book reinforced my belief that a small unexpected gesture can be just as valuable, if not more so, than a very expensive but expected one. One point that really got me thinking was how they extended their goal of delivering happiness even to their suppliers, a group that is typically not treated well. It forces you to think about the people that you treat differently just because they might not be employees or customers. Additionally, he mentioned how culture was his passion, something I greatly relate to, and that building a process to invest in his employees was what he expected would continue to help the growth of the company. This insight will follow me through my professional career for sure.