- File Size: 34058 KB
- Print Length: 80 pages
- Page Numbers Source ISBN: 1610660242
- Publisher: Writers of the Round Table Press (March 1, 2012)
- Publication Date: March 1, 2012
- Sold by: Amazon Digital Services LLC
- Language: English
- ASIN: B007GATVYI
- Text-to-Speech: Enabled
- Word Wise: Not Enabled
- Lending: Enabled
- Amazon Best Sellers Rank: #25,838 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
|Print List Price:||$12.95|
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Delivering Happiness Kindle Edition
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|Length: 80 pages|
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This book is very interesting because it shows people how to build and manage a successful business in a rather unusual way. Tony Hsieh, the CEO of Zappos, basically explain that having a great employer/employee relationship is key to successful business. It is how he gets and maintains this relationship where it gets “weird” and unusual. In this book, he shares that he personally hangs out with his employees outside of the office, he is throwing parties for them, he is drinking with them and so on. Surprisingly, it works. The result is that employees are more productive, especially in delivering great customer service (Zappos is well known for great customer service and they take pride in that). For the company, customer satisfaction is not the task for one specific department; the whole company gets involved and makes sure that satisfaction is delivered.
What I especially liked about this book is that it made me think outside of the box. It made think about all the different possibilities on how to begin, manage and maintain (especially talking about startup businesses). What Tony did is absolutely brilliant and although it may not work with every business cases, it is a good example on how to work differently and still get great result.
I understand that this book also include an little bit of autobiography but as the reader, I think there is few unwanted details that can confuse other readers because it tends to get out of topic.
Overall, I enjoyed reading this book and I really recommend this book to people who want to get some inspiration. I especially recommend other student just like me to read it as well because it can be helpful in future projects.