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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by [Performance Research Associates,]
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Kindle Edition

4.4 out of 5 stars 21 customer reviews

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Length: 241 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Editorial Reviews

Review

"A book packed with practical gems. There’s a lot of meat in this book." --ABA Banking Journal

Book Description

Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever!

Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.

The book provides readers with proven tips and strategies for:

• Exceeding customer needs and expectations

• Determining the right times to bend or break the rules

• Becoming fantastic fixers and powerful problem-solvers

• Using the RATER factors to wow your customers

• Understanding cultural and generational differences

• Becoming a listening post

• Coping effectively with “customers from hell”

With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.


Product details

  • File Size: 8504 KB
  • Print Length: 241 pages
  • Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
  • Publisher: AMACOM; 5 edition (October 29, 2011)
  • Publication Date: October 29, 2011
  • Sold by: HarperCollins Publishing
  • Language: English
  • ASIN: B005P6B8Q4
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #541,088 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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