Top critical review
1.0 out of 5 starsGood printer, horrible documentation, worse support
Reviewed in the United States 🇺🇸 on July 12, 2016
I bought this printer for my home. I'm an IT professional but I work outside the home. Let me start by saying that I think this will be a great printer but I'm a few days into setting this printer up and I am amazed at how painful the setup is. The installer on dell.com didn't work on my Dell laptop running Win10. I was able to get the drivers installed there and also in Ubuntu but I was never able to figure out why the Software Suite kept failing. The documentation is humorously inadequate. The page on how to set up the fax says "Connect the telephone cable" and shows a picture of connecting the cable. That's it. There are fax settings in the printers menu but you'd never know it from the manual. The instructions for WiFi, USB, ethernet, etc. are the same way. So maybe the manual is just the basics and the Dell website will provide more detailed instructions? Yes and no. After some digging around I've been able to find some more detailed guides on the website but a lot of it is generic guidance for all Dell printers, nothing specific to this printer. The printer is advertised as supporting AirPrint, Google Cloud Print and Mopria but I don't see those anywhere in their support documentation. This printer has a great scanner that supports scan to email, USB, network drive and more but I haven't found a single word about scanning in their support documentation.
Update 10/11/16: DO NOT BUY THIS PRINTER. The second or third time I tried using the feeder tray on top it got jammed. I cleared the jam but could never get it working again. I called Dell and of course the first they asked was for the Service Tag. Well, somehow my service tag is listed in their system as a different printer model so they couldn't help me at all. They referred me to customer care, who referred me to the service tag dept, who referred me to customer care... After a month and several hour long phone calls, Dell told me tonight that the feeder tray issue is a common issue with this printer and they would "escalate" my issue but I still run into the service tag issue every time I talk to them (it hasn't been corrected) and my printer is still broke. I'm optimistic that I'll eventually get it fixed and be happy with the printer. If so, I'll update this review but I would definitely not buy this printer again if given the choice.
