Top critical review
Never really worked, horrendous customer service made warranty unusable
on June 30, 2017
If you buy a Dell product, *pray* you won't need to use the warranty...
Dell's bookkeeping and customer service is inept to the point of being unusable. Sometime in 2016, they switched over to a new method of keeping track of devices for warranty purposes. I bought my monitor before the change. They say they can determine the warranty status of products sold before the change, but I gave them five different numbers (three from the back of the device, three others provided by Amazon), and they couldn't determine my coverage from any of them. I got help from an Amazon representative, telling them what Dell was telling me they needed, and the Amazon representative was befuddled. They gave me all the information they had, but none of it satisfied the Dell tech support people. Also, every one of my calls to Dell tech support got dropped.
I was trying to use the warranty because the monitor worked for about two days with my IMac before it stopped receiving any signal.
I don't plan on buying any more Dell products.