Update1: Dell wants to replace the part with an on-site technician visit but they are backordered. Will update this review if this works.
Update2: Almost 30 days after purchase and 20 days since contacting support Dell has not scheduled the technician visit as the order is backordered. Beware when buying this laptop, a lot of them present this issue.
Update3: I have received 3 units of this laptop so far (two replacements). The QA is really bad, they all had touchpad or screen issues, the latest one having flex to click issues (google: "flex to click xps 9500"). BTW the technician visit on update2 was never scheduled and the ETA was moved up twice. If you're picky with touchpads or quality of your purchases don't buy this model. Reducing my review to one star.













