Top critical review
61 people found this helpful
Good, but beware of design flaw
on May 27, 2011
I bought the unlocked version of the Dell Streak 5 with great anticipation. I expected that it would become my go-to e-reader and serve as a truly portable web access device. Despite the great strengths of the unit, I wound up having the strangest experience I've had with a piece of electronic equipment in 30 years. The problem was very simple: I couldn't keep the back cover (over the battery compartment) attached! It was impossible to attach the back cover securely enough to get it to stay on permanently. It might stay on for 10 minutes, or an hour, or more, but eventually it would fall off, causing the unit to power off while in the middle of a task. You can easily imagine how annoying this was.
I eventually went online, looking for answers to this problem. What I found was that so many other people had experienced the same problem, there were forums discussing this issue. There was even a Dell tutorial on You Tube showing how to properly secure the back cover. The problem was, it didn't help.
When I reported this to Dell, they were very helpful and promptly sent me a new unit. Even though I had a similar problem with the new unit, eventually I was able to secure it in place. Now that that issue has been resolved (at least for now), there is much to like about the unit. Dell, I believe, found the sweet spot between portability and viewability. It is a fine e-reader and web tool. If not for the back cover issue, I would give it 4 stars. It surprises me that Dell hasn't done more to promote this product!