Top critical review
19 people found this helpful
They acted like they would service it
on March 30, 2018
First off, customer service is a nightmare. Secondly the unit doesn't last long. Let me elaborate:
1. I called to get the unit fixed while in warranty. They acted like they would service it. They were supposed to send me an email with the info regarding the repairs necessary (you don't get this paperwork until after they have confirmed your proof of purchase). Two weeks after sending in my proof of purchase, I called back to see what the status was. They apparently never checked my proof of purchase. We went back and forth for nearly 2 months! They approved the proof of purchase AFTER my warranty expired. Fortunately, I made sure to get as much as I could through email, so that I could prove that it was their fault that they approved it after the warranty expired.
2. They fixed the pump, and then extended the warranty on the pump for 30 days. It went bad nearly 45 days after it was fixed. They wouldn't fix it again. They only give a minimal warranty after they fix it. What does this say? It says that they don't trust their service or products to last after they fix them. Our Mr. Coffee espresso maker, which was less than half the cost stood the test of time much better than this!