As the author of Deming: The way We Knew Him, I know something about the subject matter that this book contains. And I can honestly say that it is one that I wish I had wriitten myself.
As we know, the demise of many businesses and organizations is being blamed on current western management practice—which can be traced directly back to the 19th century and Frederick Taylor's theory of scientific management. Although Dr. Deming proposed a new, more modern philosophy of management decades ago (see NBC white paper show: If Japan Can ... Why Can't We?), the western world continued to practice Taylor's philosophy and its decendents. This volume explores the issues of neo-Taylorism -- where it came from and what its beliefs are -- along side Deming's philosophy -- his system of profound knowledge and his 14 points. It suggests how Deming's philosophy, when properly adopted, could be an antidote for today's managerial ineffectiveness.
Furthermore, it shows organization and technical managers how to change using Deming's principles, in order to improve quality in delivered services and products and in employee satisfaction. What I like about it is that it analyzes the flaws of Taylorism and Neo-Taylorism, with point-by-point comparison with Deming's philosophy. It clearly explains the Deming quality philosophy from a conceptual framework that can then be applied, rather than from a recipe or case study format, which has proven to be ineffective.
I highly recommend this book to Executive and Technical Managers, Quality Managers and Practitioners, Quality, Productivity, Organizational Development Consultants -- along with anyone else interested in making a difference in their world of business..
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