- Paperback: 232 pages
- Publisher: O'Reilly Media; 1 edition (July 17, 2015)
- Language: English
- ISBN-10: 1491949880
- ISBN-13: 978-1491949887
- Product Dimensions: 6 x 0.5 x 9 inches
- Shipping Weight: 0.3 ounces (View shipping rates and policies)
- Average Customer Review: 11 customer reviews
Amazon Best Sellers Rank:
#591,693 in Books (See Top 100 in Books)
- #10 in Books > Computers & Technology > Programming > Software Design, Testing & Engineering > Quality Control
- #65 in Books > Engineering & Transportation > Engineering > Industrial, Manufacturing & Operational Systems > Production, Operation & Management
- #212 in Books > Computers & Technology > Programming > Software Design, Testing & Engineering > Testing
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Designing Delivery: Rethinking IT in the Digital Service Economy 1st Edition
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About the Author
Jeff Sussna is Founder and Principal of Ingineering.IT, a Minneapolis consulting firm that helps companies adopt post-industrial IT practices. Jeff has nearly 25 years of IT experience. He has led high-performance teams across the Development/QA/Operations spectrum. He specializes in driving quality improvements through practical innovation. Jeff has done work for a diverse range of companies, including Fortune 500 enterprises, major technology companies, software product and service startups, and media conglomerates.
Jeff combines engineering expertise with the ability to bridge business, creative, and technical perspectives. He has the insight and experience to uncover problems and solutions other miss. He is a highly sought after speaker and writer respected for his insights on topics such as Agile, DevOps, Service Design, and cloud computing. His interests focus on the intersection of development, operations, design, and business.
Top customer reviews
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An IT person would be influenced by Jeff’s approach to delivery of services and people outside of IT would gain an understanding of the above mentioned subject matter and the relationship they have with IT or development in general.
Michener’s books always left me with a feeling to learn more about a subject. Though, I am not ready to compare him to Michener; Jeff left me with a similar feeling. I wanted to learn more about the subjects he wrote about. It is one of the best compliments; I can give an author.
The writing style is logical and walks a very good line between presenting foundations (cybernetics, autopoiesis), storytelling and actionable advice. I will get a few more copies to hand to my colleagues.
Jeff does a good job of presenting the "why" behind several of the software industry's most effective practices. Agile, DevOps, and microservices are components of what I believe makes software successful, and this book does a good job of explaining how they do that for an organization. Beyond that, it ties in some of what intrigues me so much about the Lean Startup movement.
I'm posting this review about 2/3 of the way through the book, because I'm enjoying it enough that I'd like to discuss the ideas with my colleagues and friends with a software interest. I've bought it for 2 of them already.
Sussna introduces the readers to cybernetics and the impact of assuming that our unpredictable world requires continually processing (and responding to) feedback. He intermingles the concept of empathy and contends that projects and organizations struggle when they do not learn and evolve through conversations with customers. Sussna explains the concepts of Continuous Integration, DevOps and microservices to demonstrate a responsive way of thinking.
He spends a significant portion of the book focusing on quality and the evolution of traditional QA and testing roles. Sussna sees quality as building the right thing, not just building something right. Modern QA thinking is focused on the customer and the job they are hiring the company to do. Instead of being a segregated group with an adversarial relationship with developers, QA must be a deeply embedded in all aspects of a modern service organization. They are advocates for customers and switch from “quality assurance” to “quality advocacy.” Sussna explains that Promise Theory is a key part of the language of quality, and represents a more realistic framing of collaboration.
Sussna continually hammers on the changing role of I.T. and explains the transition from designing for software to designing for service. He introduces a common design language that can be used across your organization, and his easy-to-read style takes complex topics and makes them understandable. Whether you’re a CIO or tester, this book is an invaluable guide for modernizing your I.T. approach.
Most recent customer reviews
Two revolutions have occurred in technology today.Read more