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Designing Voice User Interfaces: Principles of Conversational Experiences 1st Edition

by Cathy Pearl (Author)
4.5 4.5 out of 5 stars 128 ratings
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Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it.

Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.

  • Understand key VUI design concepts, including command-and-control and conversational systems
  • Decide if you should use an avatar or other visual representation with your VUI
  • Explore speech recognition technology and its impact on your design
  • Take your VUI above and beyond the basic exchange of information
  • Learn practical ways to test your VUI application with users
  • Monitor your app and learn how to quickly improve performance
  • Get real-world examples of VUIs for home assistants, smartwatches, and car systems

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  1. ISBN-10
    1491955414
  2. ISBN-13
    978-1491955413
  3. Edition
    1st
  4. Publisher
    O'Reilly Media
  5. Publication date
    January 24, 2017
  6. Language
    English
  7. Dimensions
    6 x 0.5 x 9 inches
  8. Print length
    275 pages
  9. See all details
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From the Publisher

Designing Mobile Interfaces Designing Web Interfaces Designing Gestural Interfaces Designing Social Interfaces Designing Voice User Interfaces Designing Interfaces
Designing Mobile Interfaces Designing Web Interfaces Designing Gestural Interfaces Designing Social Interfaces Designing Voice User Interfaces Designing Interfaces
Customer Reviews
3.4 out of 5 stars
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4.1 out of 5 stars
39
3.7 out of 5 stars
12
4.3 out of 5 stars
6
4.5 out of 5 stars
128
4.2 out of 5 stars
88
Price $21.43 $10.91 $49.99 $49.99 $21.08 $8.98
Further Related Titles Patterns for Interaction Design Principles and Patterns for Rich Interactions Touchscreens and Interactive Devices Principles, Patterns, and Practices for Improving the User Experience The Principles of Conversational Experiences Patterns for Effective Interaction Design

Editorial Reviews

About the Author

Cathy Pearl is Head of Conversation Design Outreach at Google. She's been designing and creating Voice User Interfaces (VUIs) for nearly 20 years and is passionate about helping everyone make the best conversational experiences possible. Previously, Cathy was VP of User Experience at Sensely, whose virtual nurse avatar helps people stay healthy. She has worked on everything from programming NASA helicopter pilot simulators to designing a conversational iPad app in which Esquire magazine's style columnist tells users what they should wear on a first date. She has an MS in Computer Science from Indiana University and a BS in Cognitive Science from UC San Diego.

Product details

  • Publisher ‏ : ‎ O'Reilly Media; 1st edition (January 24, 2017)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 275 pages
  • ISBN-10 ‏ : ‎ 1491955414
  • ISBN-13 ‏ : ‎ 978-1491955413
  • Item Weight ‏ : ‎ 12.8 ounces
  • Dimensions ‏ : ‎ 6 x 0.5 x 9 inches
  • Customer Reviews:
    4.5 4.5 out of 5 stars 128 ratings

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Cathy Pearl

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Customer reviews

4.5 out of 5 stars
128 global ratings
Cannot wait to ready all the examples!
5 out of 5 stars
Cannot wait to ready all the examples!
I love how the text and paragraph designer in a comfortable reading size.
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Top reviews from the United States

Wally
5.0 out of 5 stars UPDATED - Font issue
Reviewed in the United States on June 29, 2021
Verified Purchase
I tried reading this. I don't know if its good or not. I can not read font that small. I'm guessing maybe 8 point font at best. Probably will return.

UPDATE: After getting some rather strong reading glasses I am now pouring through this book. It's well written and has lots of examples of good designs and points out commonly implemented designs that violate best practices.
2 people found this helpful
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Ying
5.0 out of 5 stars Cannot wait to ready all the examples!
Reviewed in the United States on July 25, 2022
Verified Purchase
I love how the text and paragraph designer in a comfortable reading size.
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Ying
5.0 out of 5 stars Cannot wait to ready all the examples!
Reviewed in the United States on July 25, 2022
I love how the text and paragraph designer in a comfortable reading size.
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jeff roloff
4.0 out of 5 stars Great introduction to Voice UIs
Reviewed in the United States on March 9, 2019
Verified Purchase
This book gives a great overview for someone like me who is putting their toes in the waters of Voice UIs. Lots of examples and cases that I would not have considered. Thanks for the insights!
One person found this helpful
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Dan Wilson
5.0 out of 5 stars New to VUI?
Reviewed in the United States on July 20, 2019
Verified Purchase
This book is written in a very easy to follow structure. I found that in a few hours of reading, my professional development life would have been able to save 6 months of discovery work.
One person found this helpful
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polce
3.0 out of 5 stars Ok but...
Reviewed in the United States on April 28, 2017
Verified Purchase
It is ok but not really structured. There is a lot of repetitions and it doesn't really provide an actionable methodology. The good part is the extensive experience of the author on designing IVRs.
One person found this helpful
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I. Gotto
5.0 out of 5 stars Good Book
Reviewed in the United States on January 5, 2018
Verified Purchase
Good read for anyone interested in designing for Voice User Interfaces, the author covers all types of VUI from voice only, conversational, chatbots,also goes over best practices for perform user research with voice interaction experiences.
5 people found this helpful
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Art Marchuk
5.0 out of 5 stars Very good to start into VUI world
Reviewed in the United States on September 12, 2017
Verified Purchase
It's a good book to start for anyone just starting working on designing conversational interfaces. The book is not a guide, but rather a collection of insights and real world cases from different VUIs out there.
3 people found this helpful
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Max M.
5.0 out of 5 stars A must-read for anyone interested in voice UX understanding and design
Reviewed in the United States on January 30, 2017
Verified Purchase
This book is an authentic proof of the author's updated and hands-on knowledge of the subject matter. It is definitely a must-read for anyone interested in the voice UX skills and technologies.
5 people found this helpful
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Top reviews from other countries

Sarah
5.0 out of 5 stars Essential Reading
Reviewed in Canada on March 24, 2020
Verified Purchase
This book is essential reading for anyone looking to get into VUI. Cathy is well known for her expertise in VUI and this book doesn't disappoint on that front. Will keep this and reference it often.
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Amazon Customer
4.0 out of 5 stars Good for beginners
Reviewed in India on July 24, 2020
Verified Purchase
This is good for beginners in the field of VUI
One person found this helpful
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daniela
5.0 out of 5 stars Best book on VUI
Reviewed in Italy on March 14, 2020
Verified Purchase
Top of the books! Perfect for undersfanding the role of Language in the Voice User Interface as well as testing and other UX topics
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Aman Tiwari
5.0 out of 5 stars Awesome through and through
Reviewed in Germany on October 26, 2018
Verified Purchase
This book has been nothing short of an awesome and informative read. Cathy Pearl not only explains crucial concepts related to Voice Assistants flawlessly, but also directs you to other relevant sources that would help you build your knowledge.
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David Contreras
5.0 out of 5 stars Very good first approach to Voice User Interfaces
Reviewed in the United Kingdom on April 18, 2017
Verified Purchase
Very good first approach to Voice User Interfaces. This book is very easy to read and covers most important topics on the subject. More digestible than "The conversational interface" by Michael McTear (I recommend this other book just to advanced users).

I can't understand that 2 stars rating :O
2 people found this helpful
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