- Paperback: 278 pages
- Publisher: O'Reilly Media; 1 edition (December 29, 2016)
- Language: English
- ISBN-10: 1491955414
- ISBN-13: 978-1491955413
- Product Dimensions: 6 x 0.5 x 9 inches
- Shipping Weight: 6.4 ounces (View shipping rates and policies)
- Average Customer Review: 4.6 out of 5 stars See all reviews (11 customer reviews)
- Amazon Best Sellers Rank: #61,779 in Books (See Top 100 in Books)
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Designing Voice User Interfaces: Principles of Conversational Experiences 1st Edition
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From the Publisher
|Designing Mobile Interfaces||Designing Web Interfaces||Designing Gestural Interfaces||Designing Social Interfaces||Designing Voice User Interfaces||Designing Interfaces|
|Further Related Titles||Patterns for Interaction Design||Principles and Patterns for Rich Interactions||Touchscreens and Interactive Devices||Principles, Patterns, and Practices for Improving the User Experience||The Principles of Conversational Experiences||Patterns for Effective Interaction Design|
About the Author
Cathy Pearl is Director of User Experience for Sensely, where she helps to bring the virtual nurse avatar to life, making her conversational and empathetic when talking to patients with chronic health conditions.
Cathy has been interested in talking to computers since she was a child and wrote her first conversational program on the Commodore 64. She studied Cognitive Science and Computer Science and learned about psychology, linguistics, human-computer interaction, and artificial intelligence. She has been designing voice user interfaces since 1999, when she started at Nuance Communications. She has worked on everything from helicopter pilot simulators at NASA to a conversational iPad app that has Esquire Magazine's style columnist tells the user what they should wear on a first date. During her time at Nuance and Microsoft, she designed voice user interfaces for banks, airlines, healthcare companies, and Ford SYNC.
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Top customer reviews
The author is writing from real developer experience. This shows in her real examples. She walks through many use cases showing both good and questionable examples. She also shows different styles of voice interactions.
The book is fairly short and a quick read. It took me about 4 hours to read through it. However, I came away with some appreciation of the issues involved and how this style of UX is just now really getting fleshed out.
I think it's clear that we are progressing from voice interaction hell that many of us have encountered when calling into corporate automated switchboards to more human friendly, conversational assistants.
This book seems to be a good place to start if you want to bypass voice interaction hell and design a human friendly voice interface.
I was asked to look into what exactly an Alexa Skill was. I learned all about Alexa Skills on the Amazon developer site, but during my searching for information I came across this book. The book peaked my interest because it was about designing voice user interfaces (VUI), instead of just the technical aspects of the implementation.
The author does an awesome job of presenting design principles that apply to VUI that don't apply to normal application development, as well as some that do apply to normal application development, but are applied differently in the context of VUI design.
You can tell the author has actual experience designing VUI applications and is not just making it up as they go. I have found this is a few books about new technology and it was a relief that the entire book was based on real world experience.
The book is printed in color and laid out in a nice logical order. I thought the author was always very clear and has a writing styling that made reading the book a pleasure.
Over all if you are interested in learning about the process of designing great VUI applications, start here!!!
Clearly, anyone engaged in HMI, UX, and more modern UI design and development has a library of favorite design patterns and principles. This book fits right in without advocating away from any of the well known and practices concepts by the pros. Also, there are certain concepts very unique to VUIs that would not be covered by other interface design guides and this book perfectly fits that gap.