Kindle Price: $13.99

Save $3.01 (18%)

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

Difficult Conversations: How to Discuss What Matters Most by [Stone, Douglas, Patton, Bruce, Heen, Sheila]
Kindle App Ad

Difficult Conversations: How to Discuss What Matters Most Kindle Edition

4.7 out of 5 stars 529 customer reviews

See all 4 formats and editions Hide other formats and editions
Price
New from Used from
Kindle
"Please retry"
$13.99

Length: 352 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

Premium Technical Support
Tech experts help keep your computers working the way you like. Standing by 24/7, ready for your call. > Learn more
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.


Editorial Reviews

Review

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company 

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
—Citizen

Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal 

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.


Product details

  • File Size: 2087 KB
  • Print Length: 352 pages
  • Publisher: Penguin Books; 10 Anv Upd edition (November 2, 2010)
  • Publication Date: November 2, 2010
  • Sold by: Penguin Group (USA) LLC
  • Language: English
  • ASIN: B004CR6ALA
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #13,828 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • Would you like to tell us about a lower price?


Customer Reviews

Top Customer Reviews

on July 17, 2016
Format: Paperback|Verified Purchase
0Comment| 23 people found this helpful. Was this review helpful to you?YesNoReport abuse
on September 2, 2016
Format: Paperback|Verified Purchase
11 comment| 7 people found this helpful. Was this review helpful to you?YesNoReport abuse
on April 14, 2016
Format: Paperback|Verified Purchase
0Comment| 2 people found this helpful. Was this review helpful to you?YesNoReport abuse
on May 18, 2012
Format: Paperback|Verified Purchase
0Comment| 33 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 6, 2014
Format: Kindle Edition|Verified Purchase
0Comment| 7 people found this helpful. Was this review helpful to you?YesNoReport abuse
on April 28, 2015
Format: Kindle Edition|Verified Purchase
0Comment| 12 people found this helpful. Was this review helpful to you?YesNoReport abuse
on October 2, 2014
Format: Kindle Edition|Verified Purchase
0Comment| 3 people found this helpful. Was this review helpful to you?YesNoReport abuse
on April 8, 2015
Format: Kindle Edition|Verified Purchase
0Comment| 3 people found this helpful. Was this review helpful to you?YesNoReport abuse

Most Recent Customer Reviews

Set up an Amazon Giveaway

Difficult Conversations: How to Discuss What Matters Most
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: Difficult Conversations: How to Discuss What Matters Most