4 Year Security Systems Protection Planfrom Asurion, LLC
- Covers failures due to power surge and other mechanical and electrical breakdowns.
- No deductibles or hidden fees. Shipping included on all repairs. Fully transferable.
- Easy claims process online 24/7. If we can't fix it, we will send you an Amazon e-Card reimbursement for your product purchase price.
- Plan term and select coverage begins date of purchase and is inclusive of the manufacturer's warranty. All other coverage begins after the manufacturer's warranty expires. Plan is fully refunded if canceled within 30 days.
- Plan contract will be emailed from Asurion within 24 hours of purchase. This will not ship with your product.
Digital Peripheral Solutions QT878-2R Surveillance Recorder, Black
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- Refurbished 8 Channel 4MP/1080p HD IP NVR with 2TB HDD
- Recording Resolution Per-Channel: 4MP (30 FPS per Channel), 3MP (30 FPS per Channel), 1080p (30 FPS per Channel), 720p (30 FPS Per Channel)
- Supports Q-See QT Series Products, and QTN HD IP Cameras.
- H.265 Video Coding - Maximize storage space and reduce file sizes by nearly 50% without sacrificing on video quality.
- 90-Day Limited Warranty on all Q-See Certified Refurbished Products
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Monitor your 3-4 bedroom home or small office with an 8-channel NVR. Capture video in stunning HD Plus 4MP resolution and ensure you don't miss a single important detail. Did you forget to lock a gate? Is every entry point secure? Connect to the NVR and view what's going on anytime and put your mind at ease right from your phone, tablet, or computer.
Top customer reviews
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TL;DR Overall, I am satisfied with the product and have recommended it to others. There are several things to be aware of before spending this much money on a camera system though. I would have liked to have found more reviews on Q-See products, so am taking the time to write one here now.
The cameras themselves are the highlight. They seem well-built, they are easy to attach, and the day-time picture quality is great. The cameras that came with this system had several plugs to support different types of connections, but I used the PoE cable (one cable for power and data), and the rest all tucked up into the hole where the camera was mounted. Q-See provides screws, supports, and a screw guide / sticker with each camera, which is helpful in aligning the camera to screw into studs. The night vision quality is good and has reasonable distance, but be warned, the red lights attract bugs and yes, they trigger off the motion settings. I have played around with the sensitivity settings in the software, but not enough to resolve it.
Q-See provides 100-ft long ethernet cables with each camera. They seem well made, with good shielding and end-caps. The length was great. Some others sell 50- or 75-ft long cables, but it's difficult to estimate how long you'll need when you're running cables through the walls or attic, so go long.
If 100-ft is not long enough, or you can't get to a certain area, you do NOT have to plug them directly into the NVR. This is one I've tried myself and can confirm: you can use a PoE injector if you need to, and the system recognizes the camera. This is a very nice and not advertised feature. While I assumed it would work since these are, after-all, IP cameras, the documentation implies otherwise.
NVR / DVR
The Network Video Recorder does its job, but could use improvements. It provides all the PoE ports, is basic in form and function, and most importantly, it works. However, the unit is small and puts off heat, so it has small fans that are noisy and high-pitched. I find it annoying to the point where I've considered relocating the NVR, but to be fair the rest of the family doesn't seem to notice. The software needs a lot of work. I'm very technical and even I find it unfriendly. It does a good job of showing the video in various layouts, allowing you to adjust motion settings for each camera, and providing an overview of health of the disks, the cameras, etc. Using the "DVR" functionality (going back in time to view video) works, but this is not Tivo, and it will require some patience. Overall, the software is not very user-friendly and requires a lot of clicking-around to find what you're looking for.
I cannot provide feedback on the Android mobile app, but the iOS one is pretty poor. It will show you reduced quality views of real-time video, and has some hard-to-use features for streaming DVR-like functions, but the interface is terrible, hard-to-use, and filled with icons without hints to their features. The app and/or NVR together do not support notifications, which in my opinion is a must-add if Q-See wants to compete with the crappy 720p startups. (this is really the main reason to have an app, in my opinion). You can see the reviews in the stores. Q-See needs to invest in this.
Setup of the cameras and NVR is straight-forward. You turn on the NVR, plug them in, and it just works. Nice job on that front Q-See! Setting up the mobile app, however, is a nightmare. They've tried to make this easy by providing a QR code on the device itself and within the software, but incredibly they don't report the same thing (one uses a MAC address and one a serial number?) I couldn't get either one to work. I *knew* I would have to modify my firewall -- this makes sense and will probably be required in most households -- but there was no documentation in the box on this. I had a long, frustrating conversation with technical support (they are following a script and cannot adapt very well). All I wanted to know: what ports have to be opened. I finally found this by searching Q-See forums. After updating my firewall... it still didn't work. Another long route through customer service and I discovered that the app, at least in my case, didn't need a MAC address, QR code, serial number, or anything but: the device's external IP address. Holy mother, if that could have been in a doc it would have been so much easier. I feel like I should write more on this topic to help others, but recognize configuring firewalls is not easy for many. I will update it with details of the ports, which I don't have in front of me, but the key to getting this to work was using the external IP address in the app's configuration. Oh, one more tip, the NVR software does let you change the ports if for some reason the defaults conflict with something else on your network.
This is a good system and I recommend it. If Q-See would invest in a UX developer / designer and spend some development time on their software, it could be amazing. The hardware is great, the software should be too.
Hope this helps.
1. saving videos is not intuitive or easy. The screen interface is rather limited and primitive.
2. After saving about 5 videos, an error appear and now no videos can be down loaded. Codex not valid. Checked with support and , "They will get back to me".
3. Remote monitoring on the phone is easy to setup and works.
4. Remote monitoring on the computer/PC is not working on Chrome. Did not try it on IE directly. When asked them about this, I was asked to buy premium support and they would get it working for me. They would not say how. They would say when Chrome would be supported. they would now say why they did not publish on their site that only IE is supported. they only say Chrome is supported on version 44 or older. Which is about 2 years old.
5. Tried to download their PC app to do monitoring. It would not work with the error message, "Visual from Microsoft is too new". When call up support, they spent 10 minutes remote dialed in trying to install the same software over and over again, with admin, without admin and so on. They finally agreed to escalate that and they would call me back. But they did not have my phone number so how were they going to do that? When asked, they ohh, what is it.
My experience with them is sell, sell, sell, deal with problems by selling more. I certainly would not recommend them if you are seriously looking for all the features they advertise. If you would like a very simple viewing only system, this will fit that need. If you would like to have remote viewing, download clippings, etc. This may not be the right product unless you don't mind spending a lot of time troubleshooting.
I would give it 5 stars, but the motion detection has been overly sensitive. I have the outside camera overlooking my driveway at the lowest setting and still get anywhere from 15 to 150 emails per night of motion alarms from 1 camera that covers my driveway - i initially thought this was due to insects, but this occurs through subzero temperatures so I assume it is being triggered by leaves on the ground or wind moving the camera itself.
Having said that, I'm happy with this system. And after much research, not sure if there are many out there now that would be better.
Most recent customer reviews
I would give it five starts except that the software to manage the system is mostly...Read more