“Noonan makes Chris Argyris’s pathbreaking work on organizational defensive routines accessible, and even entertaining.”—Bruce Patton, coauthor, Getting to YES and Difficult Conversations
“Whether at work or home we can use Bill Noonan's work to improve our lives and those of the people we interact with.”
—Robb E. Van Cleave, treasurer, International Board of Directors, Society for Human Resources Management (SHRM)
“In a world of increasing complexity where multiple perspectives are required for addressing work issues, the ability to guide groups in having honest discussions where both intuition and data are given full and fair consideration is more and more important.”—Ralph Biggadike, professor, management division, Columbia Business School
From the Inside Flap
"Discussing the Undiscussable" provides a set of practical " how to do" exercises for detecting, surfacing, and discussing organizational defensive routines in a safe and productive way. The combination of text, business fable, and interactive and reflective exercises is versatile in its application to both individuals and groups. The companion DVD contains video vignettes of the book' s business fable where the actors model both defensive routines and virtuous cycles of behavior. Readers will instantly recognize what has long been going on in the workplace, and will be able to develop the skills to talk about it productively.