Don Peppers

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About Don Peppers

Don Peppers was the oldest of five children raised in a small town in Missouri, and he's always had eclectic interests. He earned a degree in astronautical engineering at the US Air Force Academy and then received a masters in public affairs from Princeton, with a concentration in foreign policy. But he has never worked a day in either of these fields. After serving in the Air Force his first civilian job was as an economist at an oil company, and then he became director of accounting at a regional airline. At the airline he gravitated into the marketing field, and eventually went to work at a series of advertising agencies, where he gained a reputation as a successful "rainmaker," concentrating on winning new clients. He wrote about some of his successful (and unsuccessful) pitches in his book Life's a Pitch: Then You Buy. His collaboration with Martha Rogers, a former advertising professor, began in 1990, and their first book together, The One to One Future, was published 3 years later. Since then they have co-authored eight more books together, the most recent being Extreme Trust: Honesty as a Competitive Advantage.

Don and Martha founded a management consulting firm, Peppers & Rogers Group, which now has consultants and offices on five continents and specializes in helping companies improve their customer-facing processes, from sales and marketing issues to customer service, communications, social media, and employee culture. They like to say their mission is "to make the world safe for customers."

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Books By Don Peppers

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Managing Customer Relationships: A Strategic Framework Apr 19, 2004

by Don Peppers , Martha Rogers

Hardcover

$2.20

The One to One Future: Building Relationships One Customer at a Time Jul 1, 1993

by Don Peppers

Hardcover

$18.14

Only 1 left in stock - order soon.

Paperback

$1.99

Audio Cassette

$56.86

Only 2 left in stock - order soon.

Life's A Pitch...Then You Buy Aug 1, 1995

by Don Peppers

Hardcover

$2.52

Paperback

$19.00

Mass Market Paperback

$31.35

Only 1 left in stock - order soon.

Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits, Revised Apr 26, 2012

by Don Peppers , Martha Rogers

Kindle Edition

$4.99

Audible Audiobook

$0.00 Free with Audible trial

Hardcover

$16.50

Only 1 left in stock - order soon.

Other Formats: Paperback

Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Microsoft Executive Leadership Series Book 8) Mar 8, 2010

by Don Peppers , Martha Rogers

Kindle Edition

$16.42

Audible Audiobook

$0.00 Free with Audible trial

Hardcover

$5.58

Only 1 left in stock - order soon.

Other Formats: Audio CD

Enterprise One to One: Tools for Competing in the Interactive Age Dec 1, 1996

by Don Peppers , Martha Rogers

Hardcover

$9.53

Only 1 left in stock - order soon.

Paperback

$4.99

Only 2 left in stock - order soon.

The One to One Manager: An Executive's Guide To Custom Relationship Management Oct 19, 1999

by Don Peppers , Martha Rogers

Hardcover

$4.99

Only 1 left in stock - order soon.

Paperback

$2.16

The One to One B2B: Customer Relationship Management Strategies for the Real Economy May 22, 2001

by Don Peppers , Martha Rogers

Hardcover

$17.62

Only 1 left in stock - order soon.

Paperback

$49.99

Only 1 left in stock - order soon.

The One to One Fieldbook Jan 5, 1999

by Don Peppers , Martha Rogers

Paperback

$3.48

Only 4 left in stock - order soon.

Mass Market Paperback

$8.66

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Return on Customer: Creating Maximum Value From Your Scarcest Resource Jun 21, 2005

by Don Peppers , Martha Rogers

Hardcover

$13.90

Only 1 left in stock - order soon.

Paperback

$2.67

ONE to ONE企業戦略―顧客主導型ビジネスの実践法

Tankobon Hardcover

$28.99

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